Associate Regional Manager

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.
Paid time off plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Tuition reimbursement
27.57 - $38.59 per hour
Target range: $27.57 - $30.00 per hour
The Assistant Branch Manager provides leadership and oversight for the daily operations of a given branch. This position is responsible for the branch goals, team development, staffing, and operations.
Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production and teller transactions.
Build and maintain strong partnerships with back office departments by ensuring support is provided for membership needs through various channels.
Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
Provide coaching to team members on creating member experiences that build member loyalty and that meet branch and credit union goals.
Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience and provide recommendations for changes/enhancements in service delivery.
Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production and teller transactions. Ability to identify process improvements and operational enhancements to create efficiencies and streamline applicable methods.
Associates degree in Business Administration or related field is preferred.
Job Experience: Minimum of three years progressive experience in a financial institution required. Minimum of one years’ experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, delegation and operations. Working knowledge in all aspects of financial institution products and services to include consumer lending, equity lending, member service, IRA’s, trusts, business accounts, teller operations and compliance.
Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Travel Demands: Ability to travel short or long distances to meet customer and credit union expectations and build business relationships.
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