Resort & RV Manager - $60,000-$99,000/annually

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

Grand Casino Hinckley

DEPARTMENT: Hospitality
REPORTS TO: Director of Hotels

The Opportunity
Responsible for the successful overall direction, administration, and coordination of all activities of the RV Resort, in accordance with the Mission and Objectives of Mille Lacs Corporate Ventures, as well as established policies, procedures and controls.
What You Get to Do
• Create, develop, and implement an effective strategy of organization for the RV Resort, coordinating with Mille Lacs Corporate Ventures, to determine objectives for future growth and expansion.
• Generate projected revenue levels and consistent guest satisfaction.
• Establish operational unity among all divisions and departments of the RV Resort as well as standards for personnel administration and performance.
• Analyze service and general operations of all departments of the RV Resort daily, giving feedback and offering direction as needed.
• Maintain a working knowledge of marketing principles and market segments, to assist the marketing department in establishing selling strategies to meet the marketing needs of the RV Park.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Develops annual operational and capital budgets and is held accountable, to the highest degree, for the control, accuracy and thoroughness of all expenses, records and reports, identifying potential misinformation and/or conflicts.
• Acts as a representative in a public relations capacity, at all times, particularly on weekends or during special functions.
• Displays a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters.
• Guides and supports department managers/supervisors/leads in operational and financial issues and compiles and presents annual evaluations to Resort associates.
• Hires, trains, coaches and develops Associates by utilizing all available resources for development opportunities.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings.
• Maintains adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating Associates as needed.
• Able to fill in at all capacities within the resort. Must be able to perform the duties of all positions of the resort when staffing levels demand.
• Monitors Key Logs for completeness, documents and handles infractions as appropriate.
• Ensures regular inventory audits, accurate counts of inventory stock, identify discrepancies and documents according to company protocol.
• Other duties as assigned that are related to this role.
What We Look for In a Person
• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.
What We Offer You
• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You
• Prior hospitality experience of one (1) year in hotel operations preferred with three (3) years of management experience or the successful completion of a related company approved development placement program.
• Or an equivalent combination of related experience/education and management experience of three (3) years will be accepted.
• Bring your hardcore work ethic, attention to detail, your ability to have fun and we will train for the rest.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR's).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process
#HO3