Customer Success Manager

At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List. Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. What you'll do Host calls with customers to help them onboard, learn best practices, educate them about new features, etc. Help stand up a customer success motion and everything that comes with it Work with engineering to build tooling and process, and convey product feedback. Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas Identify customers who are not using the product as expected and engage with them Dogfood Pylon for our customer success processes You’ll be turned to for feedback and suggestion on features to add into the product! Requirements Located in (or will relocate to) San Francisco and excited about working in-person Comfortable regularly interacting with customers over chat and video Able to dive deep into a customer's use case and business and recommend solutions to them Organized and hard working An interest in tinkering with the product and imagining new workflows Major bonus: able to create and play with data dashboards in analytics tools Our perks Fully covered medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Parental leave 14 company holidays + unlimited PTO Annual offsite Lunch, dinner, and snacks at the office Fitness stipend #J-18808-Ljbffr