Technology Operations Specialist II - Data Center

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Participates in planning of data hall allocation to include power and cooling needs.
• Document all power and space schematics and ensure accuracy in same.
• Create/update/maintain rack elevation within a Data Center Infrastructure Management (DCIM) application (Nlyte). .
• Coordinate with vendors and internal project teams to ensure effective completion of all hardware installation.
• Monitor all issues and escalate issues to appropriate department to ensure effective resolution.
• Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor.
• Accepts delivery of Equipment from staging.
• Perform quarterly quality assurance checks of tracked IT hardware.
• Keep data center organized and clean and always maintain a professional appearance.
• Actively promote and comply with Data Center Operations work rules standards. Ensuring that procedures are followed.

Required Qualifications:

• 3 to 5 Years experience in Data Center Environment
• Knowledge and understanding of data center facility operations and IT environments. 
• Understanding of Data Center Design and Operations
• Basic understanding of server operations and requirements. 
• Basic understanding of IT equipment electrical requirements. 
• Proven communications Skills

Desired Qualifications:

• Functional experience with data hall equipment placement planning. 
• Microsoft Office suite. Outlook, Excel, PowerPoint, Word.
• Experience in a highly regulated environment e.g. financial services, health care, etc.

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Other

Shift:

1st shift (United States of America)

Hours Per Week: 

40