Customer Service Coordinator I

Join Our Team!

We’re delighted you’re considering joining us! At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

DE&I Statement

At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are. We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Job Description

Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.

Required Experience

• Minimum 1 year of Customer Service call center experience required
• Experience working in a healthcare setting
• Working knowledge of Microsoft Office i.e. Excel, Outlook, Word
• Experience with handling medical claims and eligibility inquiries
• Knowledge of various insurance types e.g. PPO, HMO, etc.
• Strong written and verbal communication skills

Required Education

High School diploma/GED required

Additional Information

Multiple Positions Available Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth.

Benefits

• Competitive salaries
• Bonuses
• Health and welfare benefits
• Paid holidays
• Time off for sick leave and vacation
• 401k plan that is among the best in the area

Salary

$25.22/hour

Hill Physicians is an Equal Opportunity Employer.

PriMed Management Consulting Services, Inc., is the management services organization for Hill Physicians Medical Group, the largest Independent Physician Association (IPA) in Northern California. More than just a job - We’re making a meaningful contribution to healthcare. Everyone at PriMed contributes to making quality healthcare accessible for Northern Californians. We have a unique collection of skilled professionals that work well together and have been recognized as one of the top places to work and one of the healthiest places to work in the Bay area.