Client Services Representative I

Client Services Representative I

Location: 3200 Rockbridge Street Suite 300, Richmond, VA, United States

Salary: 45,000-50,000 per year Paid Weekly

Employment Type: Full Time

Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together.

If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here.

Why Dominion Payroll?

We're not your typical payroll company-we're the alternative to the big, corporate giants.

• 12x Inc. 5000 honoree (yes, we grow fast)
• 99% client retention + industry-leading NPS
• Cutting-edge, proprietary payroll & HR tech
• Locally owned, people-first culture
• Real growth opportunities (we promote from within-often)

What You'll Do

You'll be the go-to problem solver for our clients-equal parts payroll expert, investigator, and relationship builder.

• Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
• Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
• Maintains payroll operation by following policies and procedures; reporting needed changes.
• Protects payroll operation by keeping information confidential
• Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines
• Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
• Establish and build healthy working relationships with clients, vendors, and peers.
• Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
• Hit performance metrics while juggling multiple priorities in a fast-paced environment

What We're Looking For

This role is perfect for someone who brings energy, grit, and curiosity to the table.

• Professional, articulate, and customer-focused
• Tech savvy with strong Microsoft Office skills
• Fast learner who thrives in a high-growth environment
• Not afraid to pick up the phone and solve problems head-on
• Positive attitude with a "go-getter" mindset
• Relentless problem solver- you don't quit, you figure it out
• Organized, detail-oriented, and able to multitask
• Payroll experience or knowledge of tax/wage laws is a bonus

Our Culture

We don't just talk about culture-we live it.

• GSD - We take action, move fast, and follow through
• Rise Above - We push past challenges, expectations, and limits to be our best
• Passion - We bring energy and purpose to everything we do
• Excellence - We don't settle-every detail matters
• Community - We show up for each other and the communities we serve
• Create Culture - We build an environment where people thrive, grow, and enjoy the ride
• DP No Se Vara - We don't get stuck-there's always a way, and we find it

Perks & Benefits

This is where things get fun:

• Freedom to work from home 2x/week
• 401(k) with strong company match
• Generous PTO + paid holidays
• 16 hours of paid volunteer time
• Monthly happy hours + team events
• Dog-friendly office days
• Friday lunches (yes, really)
• Early close at 4PM on Fridays
• Wellness & employee assistance programs

Dominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team.

If you want a role where you can learn fast, grow quickly, and make a real impact, this might be your next move.