Customer Service Representative

Customer Service Representative

At PetDocks Veterinary Hospital, we're proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.

Job Summary

We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.

Key Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Schedule appointments and manage the clinic calendar efficiently.
• Answer phone calls and respond to inquiries promptly and accurately.
• Maintain client records and update information as needed.
• Process payments and handle billing inquiries.
• Assist with administrative tasks such as filing, faxing, and data entry.
• Ensure the reception area is clean and welcoming.
• Coordinate with veterinary staff to provide seamless patient care.
• Handle client concerns and escalate issues to management when necessary.
• Stay informed about clinic services and promotions to inform clients.

Qualifications

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous experience in a veterinary or medical office setting preferred.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable with practice management software.
• Excellent interpersonal and communication skills.
• Ability to multitask and handle a fast-paced environment.
• Compassionate and patient demeanor with a love for animals.
• Availability to work flexible hours, including some weekends and holidays.

Benefits

• Competitive salary
• Health and dental insurance
• Paid time off
• Employee discounts on veterinary services
• Opportunities for professional development

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.