Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Frey Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15-$18 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday, Saturdays from 7a-12P on rotation.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially [insert software], preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Frey Pet Hospital?

Frey Pet Hospital, located in Cedar Rapids, IA, is synonymous with compassionate care and pioneering innovation since its inception in 1963 by Dr. Frey. Under the leadership of Dr. Steen since 2003, our hospital has evolved into a state-of-the-art facility, undergoing a complete rebuild in 2011, in 2018 a finalist for AAHA Practice of the year, and then a substantial expansion in 2019.

We are proud to be AAHA accredited, a testament to our commitment to upholding the highest standards of veterinary medicine. Known for our outstanding culture and medical excellence, we have earned a stellar reputation within the community.

With a team of 7 experienced doctors and plans for continued growth, we offer comprehensive care in a modern setting equipped with 10 exam rooms and advanced technology such as ultrasound, endoscopy, laser therapy, and digital radiography. Our practice offers general medicine with additional advanced services in surgery and orthopedics, with a strong referral base in our local community.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.