General Manager - Inwood, West Virginia

General Manager - Inwood, West Virginia

Inwood, Nearest Major Market: Hagerstown

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager ("GM") will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The "GM" will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Essential Duties and Responsibilities:

• Operations: Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility. Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Safety: Responsible for the overall safety and security of assigned operations and staff. Maintain positive IFR statistics and other safety metrics for assigned operation. Actively support and oversee site safety programs and committees for the operation. Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization.
• Labor Management: Develops teams to achieve company and client objectives for the operation. Trains and educates management to ensure that service requirements are met and ultimately exceeded. Communicates the mission, vision, and core values to motivate direct reports. Actively supports and practices mentoring, succession planning, and management development activities at the site level.
• Management Information System: Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client. Stays abreast of industry trends and latest WMS technology.
• Budgeting: Partners with senior leadership to develop and recommend annual operating budget for assigned operation. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation. Ensures that all accounts achieve predetermined profit standards.
• Customer Service: Acts as site level champion of client relationship management. Assists in setting standards appropriate to client and scope of work. Implements and monitors KPIs (Key Performance Indicators) for assigned operation. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation.
• Miscellaneous: Participates in local trade, professional, and civic associations as a representative of the company.

Skills & Abilities:

• Education and/or Experience: High School Diploma or GED is required. Budgeting and P&L management experience required. At least 3 years of experience in an operations management related position.
• Certificates, Licenses, Registrations or Professional Designations: N/A
• Skills, Knowledge and Abilities: Computer Skills Basic understanding of WMS (Warehouse Management Systems). Strong proficiency in basic MS Office applications. Language Skills English (reading, writing, verbal). Mathematical Skills Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets. Other The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical.
• Preferred Qualifications: 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience. Prefer 5 years' experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity. Varied industry vertical experience is preferred. 3PL management experience strongly preferred.

Physical Requirements: While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to lift up to 40 lbs. while following proper lifting procedures. Must be able to stand on feet for up to 8 hours per day.

Work Environment: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV – Global transport and logistics: Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.