Entry Level IT Support Technician

Job Description

Job Description

IT Support Technician (Level 1) – Bay Area

Advantage Microsystems is looking for a friendly, capable Level 1 technician to join our team. Whether you're just starting out or have a few years under your belt, we'd love to hear from you. We're growing and we need great people!

Why Advantage Microsystems?

1. Tenure – Our average employee tenure is 9.5 years. We think that speaks for itself.
2. Compensation – Our people are well compensated with pay and benefits, because employee retention is extremely important to us.
3. Career Growth – Our Level 3/Senior Technicians were once our Level 1/Junior Technicians. We commit to putting you on a growth plan and advancing you here. Level 3 Technicians need not apply — we only promote to this position from within.
4. Culture – Our team is great. We have each other's backs, we have fun with our work, and our clients love us. We're all learning and growing together, so input and suggestions from employees are valued and encouraged.
5. Lifestyle – We were a work-from-home company before COVID and we'll continue to be one. That said, this role involves client visits roughly half the time — reliable transportation is a must.
6. Transparency – As part of the interview process, you'll have the opportunity to speak directly with other AM employees and get a real feel for what it's like to work here.

About Us

Founded in 1998, Advantage Microsystems provides complete, outsourced IT departments for nonprofits and businesses with 25 to 500 employees across the Bay Area. Our clients are mission-driven organizations — nonprofits, behavioral health providers, and professional services firms — who rely on us as their full technology team. Our approach is built on three pillars: Service, Security, and Strategy. We don't just keep the lights on; we help clients build toward something. We're a well-established firm with strong team dynamics, a culture of mutual respect, and zero tolerance for micromanagement. We hire responsible people and trust them to do their jobs.

What You'll Be Doing

This role splits roughly half and half between field work and working from home. Client visits are concentrated in the East Bay, San Francisco, and the Peninsula — in that order of frequency. Most visits are scheduled in advance, but you should be comfortable responding to the occasional urgent onsite on short notice. Typical onsite work includes setting up new workstations, decommissioning old equipment, troubleshooting issues that couldn't be resolved remotely, and supporting L2/L3 technicians on system upgrades.

When working from home, you'll start your day by 8:30am, logging into ConnectWise (our ticketing system), Kaseya (our RMM platform), and Microsoft Teams to connect with the team. Throughout the day you'll handle first-line support tickets from clients and from our 24/7 network monitoring systems. Typical tickets include Outlook issues, VPN troubleshooting, printer problems, spam management, password resets, account administration, server alert triage, and security triage. Your day wraps at 5:30pm with a quick timesheet update and ticket review.

Your coworkers are reachable by company VOIP phone or team chat. Most client information is already documented in our systems — you'll rarely be starting from scratch.

What You Should Bring

Technical Skills

• Windows installation and configuration in a networked environment
• Microsoft 365, Entra ID, and Active Directory user administration
• Endpoint security / EDR platforms
• Networking fundamentals — TCP/IP, DNS, DHCP
• Remote access solutions — VPN, Remote Desktop Services
• Printer and scanner troubleshooting
• Email security and spam management
• Mac experience is a plus
• Microsoft or other IT certifications are a plus (CompTIA A+, Network+, etc.)

Who You Are

• Friendly, professional, and comfortable working directly with end users
• A self-starter who takes pride in doing thorough, quality work
• Calm under pressure and able to juggle multiple priorities
• A resourceful troubleshooter who can dig for answers independently
• Detail-oriented and reliable — clients and teammates count on you

Benefits

• Base compensation commensurate with experience and certifications
• Paid vacation: 15 days/year to start, increasing to 20 days after 3 years and 25 days after 5 years
• 9 paid holidays plus your birthday off
• Company-paid health insurance (Blue Shield PPO or Kaiser — your choice), dental, and vision; dependent coverage available at a significant company subsidy
• Life and short-term disability insurance
• Employee Assistance Program (EAP)
• Employee Anniversary Recognition Program
• Company-funded training materials and professional certification exams
• Mileage and vehicle wear-and-tear reimbursement for all client visits
• 401k with company matching (after 90 days)
• Virtual lab environment for self-directed learning and experimentation

We are an equal opportunity employer. This position is open to local Bay Area candidates only — no relocation benefits are available. Candidates must be authorized to work in the United States.