Case Manager

Job Description

Job Description

This position supports the Federation’s mission and vision by demonstrating a commitment to exemplary member service, as well as a collaborative spirit, equality, fairness, respect, and accountability.

JOB SUMMARY:

This position manages cases, documents and investigates facts to ensure all relevant information is considered for alleged rule violations and performs work associated with various departmental projects.

Duties and Responsibilities:

• Researching information related to the case.
• Drafting correspondence and notifications.
• Investigating facts to ensure all relevant information is considered.
• Effectively communicate with other staff and departments on rule questions and guidance on how to proceed with certain violations.
• Corresponding with parties regarding rules, bylaws, procedures and the regulatory process.
• Processes alleged rule violations including: violations related to the USEF Drugs and Medications rules, disciplinary action complaints, NGB compliance complaints and opportunity to participate complaints.
• Testifies before the Hearing Committee when necessary and works with the General Counsel on Federation cases
• Ensures documents/cases are effectively documented and processed according to appropriate procedure.
• Processes non-negotiable funds and changes in amateur/professional status upon assignment by Director.
• Assist the Director with processing pre and post hearing motions.
• Conduct Interviews of witnesses, document interviews and phone conversations, and obtain affidavits.
• Organizing and tracking file deadlines.
• Creating and maintaining reports related to files processed.
• Preparing for hearings by copying, making evidence books and exhibit lists, and preparing the hearing room. This includes creating electronic evidence books when hearings are held via video conference.
• Assisting the Director with preparing findings and penalty submissions.
• Updating and maintaining cases using the departments case management system.
• Providing customer service by answering questions related to disciplinary action complaints, NGB compliance complaints and opportunity to participate complaints, alleged rule violations, informal resolutions, complaints/reports, rules and bylaws related to the department and suspensions.
• Sends out correspondence from the FEI to members regarding violations of the FEI Rules.
• Processing requests from members to change their membership status in compliance with Federation rules.
• Draft and send responses to emails received in the Amateur Inquiry email folder.
• Processing non-negotiable funds received from competitions or from the USEF Finance Department.
• Correspond and meet with Executive and Senior Staff members regarding files.
• Providing assistance to the Director on Competition License Application Disputes.
• Providing assistance to the Director on Licensed Official Exemption Requests.
• Participates in the development of new policies and procedures to promote consistency and efficiency, and reduce risk of further litigation.
• Process suspension relief requests for horses involved in pending cases
• Processes Warning Cards.
• Providing assistance to other Case Managers when necessary.

Required, Knowledge, Skills & Abilities:

• Strong verbal and written communication skills.
• Ability to diffuse difficult member situations.
• Ability to work independently and maintain impartiality.
• Ability to work with highly sensitive information and maintain confidentiality.
• Ability to effectively operate basic office equipment (i.e. copier, fax, etc.)
• Accurate data entry skills.
• Proficiency in Microsoft Office applications, specifically Word, Excel, and Access.
• Strong attention to detail and organizational skills.
• Ability to work effectively as a team member with other staff in the department.

Education and Experience:

• High School diploma or equivalent preferred.
• Two years clerical or customer service experience preferred.
• Some college preferred.
• Legal, case management, witness interviewing, or horse services experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two-person lift)

US Equestrian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, marital status, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from black, indigenous, and people of color, immigrants, women, people with disabilities, members of the LGBTQIA+ community, and other underrepresented and historically marginalized groups.