Video Banker - College Graduate

Compensation: Depending On Experience Start Your Professional Journey with Us Are you a recent college graduate looking to kick‑start a meaningful career in finance, technology, or customer experience? As a Video Banker – College Graduate , you'll gain hands‑on experience working directly with members through modern digital channels-video, chat, and secure messaging-while building skills that support long‑term career growth within the Credit Union. This role is ideal for motivated graduates who enjoy problem‑solving, building relationships, and representing a trusted brand with confidence and professionalism-on camera and beyond. What You'll Do You’ll be at the heart of our digital member experience, helping people manage their financial needs while learning how a financial institution operates from the inside. Key responsibilities include: Deliver exceptional member service through video, chat, email, and secure messaging Build rapport and identify member needs through active listening and engaging conversations Assist with account servicing, account openings, and digital banking tools Resolve complex inquiries such as ACH issues, Reg E disputes, stop payments, and account closures Manage the full account‑opening process, including document review and system uploads Collaborate with teams like IT, Operations, and Collections to resolve escalated issues Maintain productivity and support team goals during high‑volume periods What You'll Gain Real‑world experience in financial services and digital banking Strong communication and relationship‑building skills Exposure to compliance, risk management, and operational procedures Opportunities for professional development and career advancement Confidence working on camera and in a fast‑paced, professional environment What We're Looking For Bachelor's degree (required) Interest in customer service, financial services, or relationship‑based roles Strong communication skills-verbal, written, and on camera Ability to problem‑solve, multitask, and make thoughtful decisions Comfort using technology, multiple systems, and Microsoft Office Professional presence, reliability, and attention to detail Customer service, sales, or campus leadership experience is a plus-but not required. Professional & Compliance Standards Follow all regulatory and internal policies (BSA, OFAC, audit, and security standards) Safeguard member confidentiality and sensitive information Maintain accurate documentation and records Represent the Credit Union with integrity and professionalism Physical & Work Environment Desk‑based role (approximately 95% of the workday) Extended computer use required Ability to lift up to 25 pounds Why Join Us? At TENCU, you're more than an employee, you're part of a mission to improve financial well‑being while growing your own career. If you're eager to learn, ready to connect with people, and excited to work in a technology‑driven environment, we'd love to meet you. Apply today and take the first step toward a career with purpose. #J-18808-Ljbffr EmergencyMD