Customer Service Advisor (Automotive Sales Experience Required - Lemont)

Job Description

Job Description

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Position Purpose : To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his/her vehicle.

Job Responsibilities :

• Answer incoming calls and return phone messages to assist customers.
• Initiate phone calls to insurance companies on behalf of customers to set up their rock chip claim.
• Invoice work orders to insurance companies and to customers. Refund invoices when applicable.
• Print and review detailed sales reports at close of each day.
• Print and review the daily work order reconciliation report for previous day.
• Process all credit card payments.
• Follow up on open work orders daily.
• Verify from original documents that all claims have been processed.
• Communicate with customers who requested service during an unavailable period.
• Send no coverage, no contact and final notice letters to customers when applicable.
• Research and solve all customer problems or complaints.
• Research and process collection calls.
• File original work orders, customer letters, and invoices.
• Follow all policies and procedures as outlined in the Employee Handbook.
• Other duties as requested or assigned, including vehicle maintenance when needed. 

Job Requirements/Competencies :

• Basic computer skills for accurate data entry.
• Communication skills required to assist customers.
• High energy, self starter.
• Organizational skills to complete tasks in a timely manner.
• Weekend work and some holiday work required.

Education/Experience :

High school diploma with 2 years customer service related experience in an automotive field; bilingual is a plus.