Customer Service - Fully Remote | Client Specialist

Customer Service – Fully Remote | Client Success Specialist

AO | Globe Life | Work From Home | Entry Level Welcome | Customer Care & Benefits

Work Arrangement:  100% Remote / Work From Home
Location:  U.S.-Based Applicants
Experience:  No Insurance Experience Required
Schedule:  Flexible
Compensation:  Commission-Based | Weekly Pay | Performance Bonuses
Training:  Virtual Training | Licensing Guidance | One-on-One Mentorship

Bring Your People Skills. We'll Help You Build the Career.

If you're great with people, enjoy answering questions, and want a career where your communication skills can make a difference, your next opportunity could be completely remote.

AO | Globe Life is expanding our virtual client-services team and seeking  friendly, motivated, and dependable professionals  for our Remote Client Success Specialist opportunity.

You'll connect virtually with individuals and families, learn about their needs, explain available supplemental benefits and financial protection options, assist with enrollment, and continue providing service after coverage is established.

This opportunity blends:

Customer Care + Client Relationships + Benefits Education + Consultative Insurance Sales

And if you've never worked in insurance before?

That's okay. Previous insurance experience is not required.

We provide training, mentorship, licensing guidance, and ongoing professional development to help motivated individuals learn the business.

✓ 100% Work From Home
✓ Entry-Level & Career Changers Welcome
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ No Lead Purchasing Required
✓ Weekly Commission-Based Compensation
✓ Performance Bonuses
✓ Flexible Scheduling
✓ Renewal & Residual Income Opportunities
✓ Career & Leadership Advancement

Your Role: Create an Exceptional Client Experience

As a  Remote Client Success Specialist , you'll be an important point of contact for individuals and families seeking information about available benefits.

Rather than simply answering calls or processing transactions, you'll build relationships and help clients understand important financial protection decisions.

  Customer Care & Relationship Management

Your day may include:

• Meeting with clients through scheduled Zoom and phone appointments

• Connecting with individuals interested in learning about available benefits

• Listening to client questions, concerns, and priorities

• Providing friendly and professional customer service

• Explaining information in clear, easy-to-understand language

• Following up with prospective and existing clients

• Assisting with applicable policy-service requests

• Helping with beneficiary-related updates

• Maintaining accurate digital records

• Managing scheduled appointments and follow-up activities

• Building lasting relationships through dependable service

Our goal is to make every client interaction  professional, educational, helpful, and personal .

️  Help Families Understand Their Benefits

Once appropriately licensed, you'll help clients understand available life, accident, and supplemental health insurance options.

Responsibilities may include:

• Conducting virtual benefit consultations

• Identifying individual and family protection needs

• Explaining coverage features and available options

• Answering questions about benefits

• Presenting solutions based on client needs

• Assisting eligible clients with applications

• Guiding clients through enrollment

• Completing required documentation

• Assisting with beneficiary information

• Conducting applicable policy reviews

• Providing continued service after enrollment

Our approach is educational and relationship-focused.

The goal is to help clients understand their options and make informed decisions—not rely on high-pressure sales tactics.

  Qualified Client Opportunities Provided

One of the biggest challenges in many sales careers is finding people to talk to.

Our representatives have access to  qualified client opportunities, including individuals and families interested in receiving information regarding available benefits .

No lead purchasing is required.

Your focus can remain on:

Connecting → Listening → Educating → Recommending → Enrolling → Supporting

  Weekly Commission-Based Compensation

Because job titles containing “customer service” can sometimes imply an hourly position, we want applicants to understand the compensation structure clearly.

This is a commission-based independent contractor opportunity. It is not a guaranteed hourly or salaried CSR position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal income

• Residual income opportunities

• Leadership compensation for qualifying representatives

• Performance recognition and incentives

• Additional advancement opportunities

Uncapped Earning Potential

Your earning potential is based on your  activity, consistency, production, and results  rather than a predetermined hourly wage.

There is no fixed income ceiling; however,  individual earnings vary and income is not guaranteed .

  Your Office Is Home

Skip the commute and build your career virtually.

Your work environment may include:

• Scheduled Zoom consultations

• Client phone calls

• Digital applications

• Online enrollment systems

• Virtual training

• Team meetings

• One-on-one coaching

• Professional-development workshops

• Client follow-up and service

You'll work independently while remaining connected to an active virtual team.

⏰  Flexibility With Accountability

Remote work offers flexibility, but success still requires consistency.

You'll have the opportunity to organize your schedule around your goals while remaining accountable for:

• Client appointments

• Follow-up

• Training

• Professional development

• Client service

• Personal performance goals

This environment can be especially rewarding for  self-motivated professionals who value independence and control over their workday .

  Changing Careers? Your Experience May Already Fit.

You don't need an insurance background to bring valuable experience to this role.

If you've ever:

• Helped an upset customer find a solution

• Explained something complicated in simple terms

• Managed multiple appointments or priorities

• Built relationships with customers or clients

• Worked toward performance goals

• Followed up consistently

• Trained or supported coworkers

• Worked independently without constant supervision

—you may already have skills that transfer well.

We can teach insurance products and systems.

We're looking for people who bring  communication, professionalism, dependability, empathy, motivation, and a willingness to learn .

  Training & Professional Development

Training may include:

• Structured virtual onboarding

• Product and benefits education

• Customer-service development

• Communication techniques

• Client relationship management

• Consultative sales training

• Virtual presentation skills

• Digital enrollment systems

• Application procedures

• Weekly coaching

• One-on-one mentorship

• Leadership development

• Ongoing professional education

No previous insurance experience is required to apply.

  Insurance Licensing

You do  not  need to already have an insurance license when you apply.

Because representatives discuss and enroll clients in insurance products, you must obtain the appropriate  state Life & Health Insurance License before conducting activities that require licensure .

Licensing guidance and support are provided to help candidates understand and navigate the process.

❤️  Professional Support & Additional Opportunities

Eligible and qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• OPEIU Local 277 representation where applicable

• Renewal and residual income opportunities

• Professional coaching

• Leadership mentorship

• Virtual business technology and tools

• Career-development resources

Eligibility, qualification periods, production requirements, and other applicable conditions may apply.

✈️  Performance Recognition

Qualifying representatives may also have opportunities to earn:

• Company-sponsored incentive travel

• Leadership conferences and conventions

• Achievement awards

• Performance contests

• Professional-development experiences

• Team recognition

• Additional performance incentives

  Start in Client Service. Grow Into Leadership.

For individuals interested in professional advancement, this opportunity can develop beyond personal client service.

A potential career path may include:

Client Success Specialist → Benefits Representative → Trainer/Mentor → Team Leader → Management → Advanced Leadership

Leadership development can include:

• Coaching and mentorship

• Recruiting and interviewing

• Team development

• Communication and presentation skills

• Performance management

• Business development

• Leadership training

Advancement is performance-based rather than determined simply by seniority.

Who Succeeds in This Role?

We're interested in candidates who are:

• Friendly and personable

• Strong communicators

• Active listeners

• Service-oriented

• Professional and dependable

• Comfortable talking with people by phone and video

• Organized and detail-oriented

• Good at managing their time

• Comfortable solving problems

• Self-motivated

• Personally accountable

• Comfortable working independently

• Able to collaborate virtually

• Open to coaching and feedback

• Motivated by goals and measurable results

• Interested in continuous professional development

• Committed to ethical, client-focused service

Backgrounds That Transfer Well

We're open to candidates from many professional backgrounds, including:

Customer Service | Client Services | Member Services | Call Centers | Healthcare | Hospitality | Retail | Banking | Administrative Support | Education | Financial Services | Account Management | Recruiting | Military Service | Insurance | Sales

Entry-level applicants, recent graduates, veterans, experienced customer-service professionals, and career changers are encouraged to apply.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the  United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Have reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional home workspace

• Be comfortable communicating through Zoom and phone

• Have basic computer and web-based technology skills

• Be willing to participate in required training

• Be willing and able to obtain the appropriate state  Life & Health Insurance License

 100% Virtual Hiring Process

Our interview process is completed remotely.

Qualified applicants will first receive a brief  career overview  covering:

• Day-to-day responsibilities

• Customer-service and client expectations

• Commission-based compensation

• Insurance licensing requirements

• Training and mentorship

• Client opportunity system

• Career and leadership development

Candidates who would like to continue after reviewing the opportunity can then participate in a  live virtual Zoom interview  with our hiring team.

We want applicants to understand the opportunity and compensation structure before deciding whether it's the right career fit.

Ready for Something Different?

You don't need years of insurance experience to start building a new career.

If you're  good with people, willing to learn, comfortable working independently, and motivated by the opportunity to grow based on your performance , we'd like to hear from you.

Apply today to be considered for our Customer Service – Fully Remote / Client Success Specialist opportunity with AO | Globe Life.

Bring Your People Skills. Work From Home. Help Families. Build a Career That Grows With You.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.