Logistics Coordinator

Job Summary

About the Position


Are you ready to join a dynamic team at the forefront of the Food Service industry? We are seeking a motivated and detail-oriented individual with strong written communication and problem-solving skills to join our growing Logistics Support team!


Based in Lancaster, PA, Clark Associates has been a disruptive force in the food service industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team's overarching goal is to provide creative and effective solutions to the unique needs and challenges of national accounts across Restaurant & Retail, Hospitality, Healthcare, Higher Education, Senior Living, Casino, B&I, and Entertainment industries as it relates to the sourcing of over 500K products across multiple categories that are required to run their day-to-day operations. Clark National Accounts continues to sustain an exhilarating growth rate, and with the desire for expansion, comes ample opportunities for professional development and the chance to impact the trajectory of an ever-evolving business unit. We're looking for hungry and humble candidates excited to work with some of the hottest national brands and be a part of our fast-growing team.

As a Logistics Coordinator, you will play a crucial role in ensuring the smooth and efficient processing of orders, from inception to delivery. You will be responsible for monitoring order fulfillment issues, collaborating with various departments to address challenges, and providing timely updates to our valued stakeholders. You will have the opportunity to showcase your excellent communication skills by building and maintaining relationships with transportation providers, vendors, and internal contacts, which will be essential as you work to resolve shipping issues and ensure timely delivery. Additionally, you will utilize your proactive problem-solving abilities by identifying and resolving product or service issues as they arise. With a focus on continuous improvement, you will analyze reports to track inventory, identify areas for enhancement, and implement solutions to optimize our operational efficiencies.


If you are a self-motivated individual with a passion for driving excellence and customer satisfaction, we want to hear from you. Join us in shaping the future of our industry as a Logistics Coordinator. Apply today to embark on a rewarding career journey with us!


KEY ROLE HIGHLIGHTS

• Proactive Identification of Delays: Continuously monitor order processing stages to foresee potential delays or bottlenecks, utilizing historical data and real-time analytics to anticipate issues before they arise.
• Efficient Mitigation Strategies: Implement rapid and effective solutions to mitigate delays, such as reallocating resources, expediting processes, or communicating with relevant stakeholders to expedite resolution.
• Proactive Communication: Reach out to stakeholders with transparent and timely updates on delays, providing accurate lead times, setting clear expectations, and offering alternative solutions to meet their needs.
• Empathetic Engagement: Approach stakeholder communication with empathy and understanding, acknowledging their concerns and offering support to ensure a positive experience despite any inconveniences.
• Rapid Responsiveness: Respond promptly to all inquiries in the Logistics Support inbox, Outlook, and Teams Channels, demonstrating a commitment to providing timely assistance and resolution.
• Thorough and Detailed Responses: Provide comprehensive and detailed responses to address all aspects of stakeholder inquiries, offering helpful suggestions and preemptively addressing potential follow-up questions to streamline the communication process.
• Organizational Excellence: Maintain a clean and organized inbox by promptly deleting old conversations, properly categorizing and tagging conversations as they arise, and ensuring that all relevant information is easily accessible for future reference.
• Systematic Task Management: Establish a structured approach to task oversight, setting designated times/days for task completion and adhering to a consistent schedule to ensure that no tasks are overlooked or neglected. Maintain clear communication with team members regarding bandwidth and status of tasks as necessary.
• Attention to Detail: Pay meticulous attention to detail when managing tasks, orders, or the Logistics Support inbox, ensuring that each task is fully and thoroughly addressed according to established protocols and standards.
• Comprehensive Issue Identification: Utilize a comprehensive approach to identify and address issues that extend beyond immediate concerns, such as recurring patterns or underlying systemic issues.
• Holistic Problem-Solving: Take a holistic approach to problem-solving, considering the broader implications and potential impact on customers, stakeholders, and the organization when devising solutions.

Job Location

Hybrid: Some in-person work required with the option to work from home throughout the week.

30 Citation Lane, Lititz, PA 17543

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Job Location

30 Citation Lane, Lititz, PA 17543

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Monitoring order fulfillment issues: You will be responsible for continuously monitoring the status of orders, identifying any potential delays or issues, and taking proactive measures to address them. This may involve liaising with other departments, such as inventory management or warehouse operations, to ensure orders are processed and shipped on time.
• Providing prompt, clear, and friendly communication to stakeholders: You will be the primary point of contact for customers regarding order updates, inquiries, and concerns. Utilizing email as the main communication channel, you will ensure that customers receive timely and accurate information regarding their orders, while also maintaining a professional and friendly demeanor in all interactions.
• Collaborating with various departments: Effective collaboration is essential to ensuring the smooth processing of orders. You will work closely with teams in Logistics, Account Management, Account Support, Operations, and Purchasing to coordinate order processing activities, address any issues that arise, and ensure a seamless experience for our customers.
• Proactive problem-solving: As issues or challenges arise with products or services, you will take a proactive approach to identify root causes and implement solutions. This may involve troubleshooting technical issues, resolving shipping discrepancies, or addressing customer service concerns in a timely and efficient manner.
• Monitoring inventory and order reports: You will regularly review reports and data related to inventory levels, order volume, and order fulfillment metrics. By analyzing this information, you can identify trends, forecast demand, and make data-driven recommendations to optimize inventory management and order processing workflows.
• Identifying ways to improve standards and operational efficiencies: Continuous improvement is key to success in logistics. You will actively seek out opportunities to streamline processes, enhance operational efficiencies, and improve overall customer satisfaction. This may involve collaborating with a dedicated programming team to develop and implement automation solutions or process improvements.
• Following up on order and shipping errors: In the event of order or shipping errors, you will take ownership of resolving the issue and ensuring customer satisfaction. This may involve investigating the root cause of the error, coordinating with internal teams to rectify the situation, and implementing preventive measures to avoid future occurrences.
• Monitoring key department metrics: You will track and analyze key performance indicators (KPIs) related to departmental metrics, including profitability, order accuracy, and customer satisfaction. By monitoring these metrics, you can identify areas for improvement, implement corrective actions, and drive continuous improvement initiatives to enhance team performance and achieve organizational goals.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications


Experience

Experience in customer service, logistics, supply chain, or another related field is preferred but not required for this entry-level position

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Outstanding verbal and written communication skills
• Strong emotional intelligence with the ability to connect with others both in-person and remotely.
• Keen attention to detail to ensure accuracy in order processing, data entry, and communication with customers and partners.
• Strong problem-solving abilities to identify issues, analyze root causes, and implement effective solutions in a timely manner.
• Ability to thrive independently and work collaboratively with cross-functional teams
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and comfortability working in a high-tech environment.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Commitment to ongoing learning and professional development to stay current with industry trends, best practices, and new technologies in logistics and supply chain management.
• Proactive approach to seeking out opportunities for improvement, taking ownership of tasks, and driving initiatives to enhance efficiency and customer satisfaction.
• Flexibility and adaptability to navigate changing priorities, customer needs, and business requirements.