Mobile Service Technician

Smith Auto Family Ford Mobile Service TechnicianIf you're looking for a career where your work is appreciated and there's real room to grow, apply at Smith Auto Family! We're a family-run dealership group with a positive, team-first atmosphere and excellent benefits. As a Ford Mobile Service Technician, you'll drive your own fully equipped service truck and bring the dealership directly to our customers — meeting them at their home, workplace, or fleet location and delivering an experience that keeps them coming back. We'd love to meet you!BenefitsMedical, Dental, & Vision InsuranceCompetitive Pay401k Plan + MatchPaid Vacation & Time OffPaid HolidaysWork/Life BalanceGrowth OpportunitiesResponsibilitiesPerform work specified on the repair order with efficiency and in accordance with dealership and Mobile Service standardsTravel to customer homes, workplaces, and fleet locations to deliver maintenance and repair services on-siteGreet every customer professionally and make them feel confident their vehicle is in good hands — you are the face of the dealership at each stopOperate, stock, and maintain your assigned service truck, keeping equipment, parts, and tools organized and ready for each callTest-drive vehicles and test components and systems using diagnostic tools and special service equipmentDiagnose, maintain, and repair automotive systems suited to mobile service, including electrical, steering, suspension, brakes, air conditioning, batteries, and routine maintenanceExplain work clearly to customers in plain, friendly terms, and communicate directly with the Service Advisor so customers are informed if any additional service is needed, including an estimate of the time required for added repairsExecute warranty repairs to manufacturer specificationsLeave every customer location clean, organized, and with a positive impression of Smith Auto FamilyQualifications2+ years of Service Technician experience preferredHigh school diploma or equivalent; ASE Certification requiredB level qualifications, including Diagnostic and ElectricalDexterity, requiring a steady hand and excellent hand-eye coordinationMechanical and troubleshooting skills and the ability to operate electronic diagnostic equipmentComfortable working independently and managing your own schedule in the fieldExcellent customer service skills — friendly, patient, and able to build trust face-to-face — along with basic computer competenciesPositive, friendly attitude along with an eagerness to improveEnjoy working in a dynamic, on-the-go environment and interacting with customers throughout the dayTeammate with the ability to collaborate effectively with advisors and shop staffAbility to learn new technology, repair and service procedures, and specificationsValid driver's license and clean driving record (required — this is a driving role)We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.