Business Operations Manager

About ReKlame Health Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States. We are a clinician‑led, tech‑enabled provider group that exists to provide culturally competent behavioral health care, addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care. Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high‑quality behavioral health and addiction care. At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let us unite and forge a world where health equity and effortless access to exceptional mental healthcare can co‑exist. About the Role We’re hiring a Business Operations Manager to play a central role in how our company runs and scales. This is the ideal role for someone who thrives in fast‑moving environments, enjoys rolling up their sleeves to get things done, and wants real exposure to how a high‑growth company operates end‑to‑end. You’ll work closely with the Head of Business Operations, turning strategy into action across multiple areas of the business and seeing the direct impact of your work. You’ll serve as the connective tissue across our clinical, business, and admin teams to reduce fragmentation, increase visibility, and help the right people stay aligned on what matters most. This isn’t a siloed role. You’ll touch many parts of the business and play a meaningful part in moving the company forward. We’re looking for a self‑starter who takes initiative, spots issues before they become problems, and knows when to resolve them independently or elevate them quickly. If you take pride in bringing structure to messy problems and want to grow within a team that’s building something important, we’d love to have you join our mission. Examples of what you’ll own Build stronger internal operations You’ll help strengthen the company’s internal operating backbone so teams can move faster, with greater clarity and less friction. Support the build and improvement of internal systems, workflows, and documentation across core business operations Streamline administrative and back‑office processes to increase efficiency and ensure compliance Identify where work slows down across teams and flag or implement improvements to keep execution consistent Manage tools, vendors, and external partners behind business operations Strengthen talent operations You’ll help build the talent engine behind the business by improving how we recruit, onboard, and plan for growth. Improve recruiting operations and onboarding systems that drive hiring efficiency, candidate experience, and team readiness Partner with leadership on hiring plans based on business needs and growth priorities Scale corporate and clinical teams with a stronger structure and process Drive growth operations You’ll help translate company priorities into execution by operating the systems and workflows behind launches, expansion, and strategic initiatives. Manage service line expansion, new market initiatives, and other high‑priority growth efforts Utilize data and analytics to improve operating performance and decision‑making Implement new tools and technology that reduce manual work and free up the team to focus on higher‑impact priorities What success looks like The company is better equipped to scale teams, launch initiatives, and execute on growth priorities Administrative and back‑office operations run more efficiently and scale more smoothly Recruiting operations and workforce planning are more structured and effective Teams spend less time on manual work and more time on what matters. The business has stronger systems, better visibility, and more operating discipline What we’re looking for 2-4+ years of experience in operations, business operations, or related startup roles. Experience in healthcare, digital health, behavioral health, or care delivery environments required. Startup experience strongly preferred. Experience building systems and processes across both clinical and non‑clinical functions, working cross‑functionally to drive execution in fast‑paced environments. Strong analytical and operational judgment. Technology and AI Fluency: You are comfortable using AI tools, automation, and systems thinking to increase individual and team output. Self‑Starter: You don’t wait to be told what to do; you spot what needs to happen, roll up your sleeves, and get it done. When we hand you something, we know it’s handled. GRIT and Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles. Why this role is exciting This is not a maintenance role. It’s a build role. You’ll have the opportunity to shape how the company operates at a foundational level, work with cross‑functional teams, and create the systems that enable growth. You’ll touch some of the most important parts of the business, people, clinicians, operations, and execution, and your work will have an outsized impact on how the company scales. Location Requirements This is a hybrid role requiring at least four days a week in person, where you’ll collaborate closely with our leadership and various departments. To ensure a strong start and foster deep cross‑functional partnerships, the first six months will be fully in person, five days a week. Our beautiful office in Grand Central serves as the hub for this dynamic work. Compensation And Benefits Base Salary: 90,000 to 110,000 Bonus: Performance‑based incentive plan Equity: Stock option package Health: Medical, dental, and vision coverage 401K with company matching, Short‑Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), Employee Assistance Program (EAP) through Spring Health, and commuter benefits ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the scope and responsibilities of the role, the candidate’s work experience, education, and training, as well as their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before extending an offer, ensuring a comprehensive and equitable approach. Time Off 21 days PTO, 8 company‑paid holidays Equal Opportunity Employer ReKlame Health is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees. Applicants should be aware that artificial intelligence technology may be used as part of our candidate screening and evaluation process. #J-18808-Ljbffr