Customer Service Support Representative

Job Description

Job Description

Customer Service Support Representative

Batavia, Ohio (Hybrid Schedule)

Contract-to-Hire

$17.00 - $19.00 per Hour

First Shift

LHH Recruitment Solutions is partnering with our client to identify a Customer Service Support Representative for a contract-to-hire opportunity in Batavia, Ohio. This hybrid position is ideal for someone who enjoys helping customers, coordinating information across teams, and ensuring a positive customer experience from start to finish.

This role serves as a key point of contact for customers, providing support through phone, email, and other communication channels while assisting with order management, account inquiries, and issue resolution.

Responsibilities

• Serve as the primary contact for customer inquiries and provide outstanding service through phone and email communication
• Respond to questions regarding orders, shipping status, product availability, pricing, and account information
• Research and resolve customer concerns in a timely and professional manner
• Coordinate with internal departments to ensure accurate order processing and fulfillment
• Maintain detailed customer records and update information within company systems
• Track orders from placement through delivery and communicate status updates as needed
• Assist with quotes, product information requests, and documentation requirements
• Investigate discrepancies, process order updates, and support issue resolution efforts
• Support administrative functions including data entry, reporting, and record maintenance
• Build positive relationships with customers while maintaining a high level of professionalism

Qualifications

• High school diploma or equivalent required
• Previous customer service, order processing, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Word and Excel
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset

Schedule & Compensation

• First Shift
• Hybrid work schedule after training
• $17.00 to $19.00 per hour
• Contract-to-hire opportunity with long-term growth potential

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements

Pay Details: $17.00 to $19.00 per hour

Search managed by: Bianca Kimble

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.