Flex Medical Assistant Bilingual a Plus (Spanish or Vietnamese)

Job Description

Job Description

Summary

The Flex Medical Assistant (Flex MA) is a versatile, dual-role member of the care team who rotates between front desk operations and direct clinical support based on daily staffing needs and patient volume. The Flex MA is a critical link between administrative and clinical functions, ensuring that patients receive a seamless, welcoming, and high-quality experience from check-in through encounter. This position requires strong communication skills, clinical competency, adaptability, and a deep commitment to the communities served by New Orleans East Louisiana Community Health Center (NOELA).

Responsibilities

Front Desk & Administrative Duties

• Greet and register patients in a courteous, culturally responsive manner
• Verify and update patient demographics, insurance information, and consent forms in the EHR
• Schedule, confirm, and manage patient appointments; coordinate same-day and walk-in scheduling
• Collect and process co-pays, sliding scale fees, and patient payments accurately
• Answer multi-line phone system; triage and route calls appropriately
• Prepare and distribute encounter paperwork and patient education materials
• Scan and index medical records and referral documents into the EHR
• Monitor and manage the waiting room to ensure patient comfort and flow
• Communicate wait times and delays to patients professionally
• Assist with prior authorization requests and referral coordination
• Maintain front desk logs, end-of-day reconciliation, and audit-ready documentation

Clinical & Patient Care Duties

• Room patients and obtain vital signs (blood pressure, pulse, temperature, height, weight, BMI, oxygen saturation)
• Record and update chief complaint, reason for visit, and health history in the EHR
• Assist providers with examinations, minor procedures, and patient education
• Administer injections, vaccinations, and medications per provider order and state scope of practice
• Perform point-of-care testing (urinalysis, glucose, rapid strep, pregnancy tests, etc.) and document results
• Prepare and stock exam rooms; ensure cleanliness, organization, and compliance with infection control standards
• Process prescription refill requests and route to providers for review
• Follow up with patients on labs, imaging, and referral results under provider direction
• Collect and properly label laboratory specimens; prepare for courier or on-site processing
• Support chronic disease management workflows including care gap closure and preventive health reminders
• Assist with Centering Pregnancy group prenatal sessions and other group visit models as assigned
• Maintain equipment logs, autoclave records, and supply inventories

Flex & Cross-Functional Duties

• Rotate between clinical and front desk assignments based on staffing needs and direction of Practice Manager
• Serve as a bridge communicator between clinical and administrative teams to optimize patient flow
• Cover for front desk or MA absences to ensure continuity of care and operations
• Participate in huddles, staff meetings, and quality improvement activities
• Support onboarding and peer mentorship of new MA staff as needed
• Complete required training, compliance modules, and continuing education annually

Minimum qualifications

• High school diploma or GED required
• Completion of an accredited Medical Assistant training program
• Current Medical Assistant Certification preferred or five years experience as a Medical Assistant
• Minimum three (3) year of experience as an MA
• Proficiency with electronic health records (experience with Athena, or similar preferred)
• Strong knowledge of HIPAA and patient confidentiality requirements
• Ability to work in a fast-paced, high-volume Federally Qualified Health Center environment
• Excellent interpersonal, communication, and organizational skills
• Bilingual in English and Vietnamese a strong plus; other language proficiency welcomed