System Engineer

Job Description Managed Service Provider is seeking an experienced Sr. Systems Engineer to join their Technical Services team. This is a hands-on technical leadership role for someone who thrives in a fast-paced environments, enjoys solving complex infrastructure challenges, and is ready to take on responsibility for guiding the work of Help Desk and On-Site Engineers. Technical Leadership & Oversight Serve as a senior escalation point for Help Desk and On-Site Engineers, providing guidance and mentorship on complex technical issues Review and help ensure the quality and consistency of work performed by on-site and help desk staff Mentor and provide hands-on training to junior and peer engineers on relevant technologies and best practices Act as a technical advocate for the support team, both internally and with clients Infrastructure & Systems Management Lead hardware and service deployment projects, including servers, SANs, switches, routers, firewalls, and wireless devices Administer and maintain Microsoft environments, including Windows Server, Exchange Server, and Office 365 Administer and maintain virtualization environments (VMware vSphere or Microsoft Hyper-V) Design, install, and support site-to-site and remote access VPN solutions Perform Microsoft Server migrations (Active Directory, File Servers, SQL Server, Exchange) Troubleshoot and resolve server, network, hardware, and software issues across client environments Provide consultative services to clients to determine hardware, software, and infrastructure specifications Design computer systems and solutions based on client requirements, and analyze existing environments to identify areas for improvement Required 5+ years of IT industry experience, including prior experience in a support role interfacing with end users Experience in the Managed Services Provider (MSP) industry highly desired 3+ years of hands-on experience with VMware vSphere (4.x–6.x) virtual machine management 3+ years of hands-on experience with server OS, application, and data backup/recovery 3+ years of hands-on experience with security technologies (firewalls, IPS, web filtering) Experience designing and supporting site-to-site and remote access VPN solutions Experience with Microsoft Server migrations (Active Directory, File Servers, SQL Server, Exchange)