Associate Auto Adjuster

Job Description

Job Description

Kickstart Your Claims Career with an Industry Leader!

Ready to build a meaningful career in insurance rather than just find another job? Randstad, in partnership with The Hanover Insurance Group, is hiring Associate Adjusters (Auto) to join a dynamic, supportive Level One Claims team on a temp-to-hire basis.

Recognized by Forbes as one of America's Top Employers, The Hanover brings over 160 years of excellence, offering an inclusive, growth-focused culture that sets you up for long-term success.

• Clear Pathway to Hire: Quick conversion to permanent employment (avg. 3–4 months).

• Competitive Pay: Starts at $24.00/hour with a $50,000 conversion salary.

• Hybrid Flexibility: 2–3 days in-office / 2–3 days remote after training (38.75 hrs/week).

• Comprehensive Benefits: Medical, dental, vision, and 401(k) available via Randstad.

• Paid Development: Robust training, personalized coaching, and ongoing mentorship.

Richmond, VA

As an Associate Adjuster, you are the empathetic voice helping customers navigate non-complex auto claims after an unexpected event.

• Manage Claims: Process and pay non-complex personal auto policy claims efficiently (no complex liability or injury investigations required).

• Deliver Top Service: Make outbound calls to guide insured customers, gather missing data, and provide clear, empathetic next steps.

• Coordinate Services: Handle rentals, schedule appraisals, assign vendors, and update electronic claim files.

• Solve Problems: Use sound judgment, basic coverage knowledge, and teamwork to meet customer needs and keep processes moving smoothly.

• Education: Associate degree (or currently working toward one) strongly preferred.

• Experience: 1–3 years in customer service, hospitality, retail, or financial services.

• Tech Savvy: Comfortable using dual screens, MS Office, and toggling between multiple software applications.

• Mindset: A self-starter with high emotional intelligence, excellent communication skills, problem-solving abilities, and a customer-first attitude.

Shift Details: Standard schedule is Monday–Friday (8:30 AM–5:00 PM during training; 9:00 AM–5:30 PM or 9:30 AM–6:00 PM post-training).

Ready to level up your career? Apply today to join a team that values your growth every step of the way!

Responsibilities

• You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states. Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.
• Within specific guidelines, you are responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional and empathetic manner, matching their needs with The Hanover’s services.
• Develops recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
• Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action. Records additional information/data into the company’s network updating the electronic claim file.
• Applies basic communication skills to interpret caller’s inquiries and offers options. Sets up predetermined reserves which includes managing outbound calls to insured to confirm next steps. Collects and files bills/documentation and sends outbound correspondence as needed.
• Manages appraisal, rental, and vendor processes. Confirms claim resolution and amount of payment.

• Finance
• Customer support
• Energetic
• MS Office
• Collaboration
• Decision Making
• Detailed Oriented
• Organizational Skills

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.