Product Operations Analyst

What You'll Do Merchant outreach & discovery — Call and email merchants to understand their experience, surface pain points, and gather qualitative signal that doesn't show up in dashboards Sales call analysis — Listen to recorded sales calls, tag patterns, and synthesize trends that help the team sharpen positioning and address objections Outreach sequence building — Design and execute email sequences in our client’s outreach tooling (they'll train you on the platform — you bring the writing chops and experimentation mindset) Funnel analysis & opportunity identification — Look at the sales funnel end-to-end, find where deals stall or drop, and propose concrete actions to improve conversion at each stage Ad hoc analysis & operations — Whatever the team needs to move faster. If there's a manual bottleneck slowing them down, you're the person who fixes it. What We're Looking For Analytical and numerate — You're comfortable in spreadsheets and can look at a funnel or dataset and quickly spot what matters. You don't need a BI tool to tell you something is off. Detail-oriented — You catch the things other people miss. When you hand off work, it's clean and accurate. Self-driven — You don't need to be managed closely. Give you context on the goal and you'll figure out the path. Strong communicator — You can talk to merchants on the phone without a script, write clear emails, and summarize findings in a way that's immediately actionable. Comfortable with ambiguity — The work will shift week to week based on what the team needs most. You're energized by that, not frustrated by it. Nice to Have Experience in sales ops, growth ops, BizOps, or consulting Familiarity with outreach/sales engagement tools (Chorus, Outreach, Salesloft, Apollo, etc.) Exposure to SMB or restaurant/merchant ecosystems Basic data analysis experience Familiarity with with AI tools e.g Claude Education Requirements A Bachelor’s degree is required. We look for academic backgrounds that demonstrate analytical rigor, communication ability, and comfort with ambiguity. Bachelor’s degree in Business, Economics, Marketing, Statistics, Data Science, or a related field (required) Advanced degree (MBA or Master’s in a quantitative discipline) is a plus, but not required Demonstrated academic or extracurricular achievement that shows initiative and independent thinking Skills Analytical & Technical Proficiency in spreadsheet tools (Excel or Google Sheets), including pivot tables, lookups, and basic formulas Ability to read and interpret sales funnel data, conversion metrics, and pipeline reports without needing heavy BI support Comfortable structuring and organizing qualitative data (e.g., call notes, merchant feedback) into actionable summaries Familiarity with CRM systems (Salesforce, HubSpot, or equivalent) and understanding of how pipeline data is structured Basic experience with SQL or data querying tools is a plus; not required Communication & Writing Strong written communication skills — you can write a cold outreach email that gets responses and a synthesis doc that gets read Comfortable speaking directly with merchants or customers on the phone without heavy scripting Able to distill complex findings into a concise, executive-ready summary Clear, direct communicator with teammates; comfortable flagging blockers early Operations & Tools Experience with or ability to quickly learn outreach/sales engagement platforms (Outreach, Salesloft, Apollo, or similar) Comfortable using call recording and analysis tools (Chorus, Gong, or equivalent) to extract patterns from sales conversations Familiarity with AI productivity tools (Claude, ChatGPT, or similar) to accelerate research, drafting, and analysis tasks Able to build and manage lightweight workflows, trackers, and documentation independently Requirements To be considered for this role, candidates must meet the following baseline criteria: 1–3 years of professional experience in an analytical, operational, or customer-facing role (internships and contract work count) Demonstrated ability to manage independent workstreams with minimal oversight Availability for a hybrid schedule with regular presence in our San Francisco office Authorized to work in the United States (this is a contract role; no visa sponsorship available) Reliable internet and phone access for merchant outreach and remote collaboration Willingness to work across time zones when needed to support merchant calls or team syncs Experience Qualifications Required 1–3 years of experience in sales operations, growth operations, business operations, consulting, or a closely related field Hands-on experience conducting outbound outreach (email, phone, or both) in a professional context Track record of independently analyzing a dataset or process and translating findings into a concrete recommendation Experience communicating findings or results to a non-technical audience (written or verbal) Preferred Prior experience in a marketplace, SaaS, or platform company with an SMB or restaurant/merchant customer base Experience building or optimizing outreach or email sequences in a sales engagement tool Background in consulting, BizOps, or a startup environment where priorities shifted frequently Exposure to qualitative research methods — e.g., user interviews, merchant calls, or win/loss analysis Experience using AI tools to accelerate operational or analytical workflows #J-18808-Ljbffr