Technology Support Lead - IBM MQ Engineer

Salary: $61,000 - 101,000 per year Requirements:

• We bring at least 5+ years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining IT services.
• We have demonstrated experience delivering AI-driven solutions for a large IBM MQ estate, including log and metric correlation, anomaly detection, and forecasting to speed incident triage and root cause analysis.
• We have experience managing applications or infrastructure in large-scale environments across on-premises and public cloud platforms.
• We are proficient in observability and monitoring tools and techniques.
• We have experience working with processes aligned to the ITIL framework.
• We have hands-on experience operating middleware in enterprise production settings, including IBM MQ administration and incident response in secure environments.
• We demonstrate strong problem determination skills, a structured troubleshooting approach, and the ability to perform under pressure while maintaining operational discipline.
• We have working knowledge of Unix and/or Windows administration, including processes, filesystems, certificate stores, and basic networking concepts relevant to MQ connectivity.
• We possess strong written and verbal communication skills and can coordinate across distributed teams while managing customer expectations.
• We have working knowledge of one or more general-purpose programming languages, preferably Python and/or Java, as well as automation scripting.
• We have practical experience with public cloud environments.
• We can work a defined shift pattern within a 24x7 follow-the-sun operating model and support on-call or escalation coverage as needed.

• We apply technical expertise and problem-solving methods to projects of moderate scope.
• We lead workstreams or projects involving one or more infrastructure engineering technologies.
• We partner with other platforms to design and implement changes that resolve issues and modernize our organization and technology processes.
• We develop creative solutions for design, development, and technical troubleshooting of moderately complex problems.
• We assess upstream and downstream data, systems, and technical impacts, and recommend mitigation actions.
• We operate and support IBM MQ environments across development, testing, and production while maintaining service availability, stability, and compliance with internal standards.
• We support resilience objectives through disaster recovery planning, resilience coordination, and testing and validation activities.
• We apply reliability engineering practices by defining and improving service health indicators, operational thresholds, and actionable alerting to reduce noise and improve detection and recovery times.
• We maintain clear runbooks, standards, and controls that support consistent execution across a geographically distributed operations model.
• We reduce manual effort through automation, including scripted remediation, self-service workflows, and repeatable change execution such as certificate lifecycle tasks, configuration validation, and routine health checks.
• We contribute to blameless post-incident reviews, track corrective actions to completion, and verify effectiveness through measurable improvements.
• We provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.
• We support on-call and escalation coverage for high-severity incidents and during maintenance or resilience testing windows.

• AI
• Cloud
• IBM
• Support
• ITIL
• Java
• Python
• Security
• Unix
• Windows
• Architect
• Marketing

More:

We are a dynamic team focused on innovating and refining technology operations that support the core of our business services. In this role, you will play a leadership part in maintaining the operational stability, availability, and performance of our production services within Infrastructure Platform. We operate in a 24x7 follow-the-sun model with a global team across APAC, EMEA, and North America, and the role includes a defined shift pattern plus on-call coverage as needed. We offer a competitive total rewards package with base salary determined by role, experience, skills, and location, along with eligible commission or incentive compensation and a wide range of benefits such as health coverage, wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity, inclusion, and reasonable accommodations, and our Corporate Functions teams help set our businesses, clients, customers, and employees up for success.

last updated 40 week of 2026