Customer Support Technician

Job Title: Customer Support Technician

Location: FL- Boca Raton

Contract position

Onsite Position



Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through

Job Responsibilities:


Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.


Assist in coordinating audiovisual setups and providing video conferencing support.


Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).


Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).


Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).


Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.


Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.


Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.


Collaborate with and assist other areas of the IT department on projects and initiatives.


Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.


Participate in after-hours (evening and weekend) on-call rotation.


Travel to remote locations to provide support as needed.


Perform other duties as assigned.


Must be able to lift 50 pounds.

Required Skills:


High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.


0-1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.


Ability to quickly learn new systems in a fast-paced environment.


Strong problem-solving, analytical thinking, and adaptability.


Able to manage multiple priorities and work independently or in a team.


Effective under pressure, with strong organizational and time-management skills.


Entry-level Tier 1 role supporting low- to medium-complexity issues.


Works under general guidance from senior IT staff, following documented procedures and checklists.