Mobile Associate, Bilingual Preferred - Retail Sales

T-Mobile Job OpportunityAt T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!Job OverviewThis role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.Job ResponsibilitiesDevelop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needsUtilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagementComplete required training to build knowledge of retail processes, systems, and wireless technology innovationsCollaborate with colleagues across channels to support a seamless customer experience and contribute to team initiativesAlso responsible for other duties/projects as assigned by business management as neededEducation and Work ExperienceHigh School Diploma/GED (Required)6 months of customer service and/or sales experience, Retail environment. (Preferred)Knowledge, Skills and AbilitiesChange Agility (Required)Communication (Required)Customer Problem Solving (Required)Customer Service (Required)Engaging People (Required)Multitasking (Required)Sales (Required)Teamwork Orientation (Required)At least 18 years of ageLegally authorized to work in the United StatesTravelTravel Required (Yes/No): No DOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoPayHourly Base Pay: $19.50, plus $5.00 per hour training pay.BenefitsAt T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out Opportunity EmployerT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.