Medical Office Front Desk Receptionist

Medical Front Desk Receptionist

Florida Urology Partners is seeking a professional, patient-focused Medical Front Desk Receptionist to join our growing team. This role is essential to creating a positive patient experience and supporting the efficient daily operations of our practice. Responsibilities include greeting and registering patients, answering phones, scheduling appointments, and assisting with patient check-out. The ideal candidate is organized, personable, detail-oriented, and comfortable working in a high-volume, fast-paced medical office. Previous experience with eClinicalWorks (ECW) is a plus.

We offer excellent benefits for eligible full-time employees, including a YMCA membership!

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Assist with patient check-out
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Collecting co-pays and patient balances
• Reconciling end of day collections
• Understand and uphold HIPAA regulations

Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.

Computer skills: Electronic Health Records (ECW), Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites

Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics