Legal Program Manager- Immigration

Catholic Charities operates 18 community centers, one residence and 8 homeless shelters and also serves the poor with multi-faceted programs, including: after-school childcare; immigration, refugee, youth employment and psychological services; homework assistance and tutoring; English as a Second Language (ESL) and General Education diploma (GED) classes for adults; and services for homebound seniors and pregnant and parenting youth. In this way, Catholic Charities maintains a continuum of care for clients as they move from vulnerability to self-sufficiency.

Under general supervision of the Program Director, the Legal Program Manager will coordinate and oversee the provision of legal services within the Immigration and Refugee Resettlement Program. Primary functions include supervision of legal services staff, oversight of legal case management and processing, provision of legal training, legal review and quality control. Attention to detail and critical thinking are key components needed to succeed in this position.

The Legal Program Manager will also help implement initiatives to enhance team performance and operational efficiency.

Essential Duties and Responsibilities:

• Manage personnel comprised of immigration legal counselors, accredited representatives, immigration service assistants and volunteers to ensure operational objectives are being met including day-to-day supervision, excellence in client service, legal efficiency, legal review and professional development.
• Support the Director and IRR Legal Team with the day-to-day operation of all legal services programmatic work.
• Support IRR administrative team with various duties including staff hiring, training/coaching, responding to grant applications, managing contract services and corresponding deliverables as needed.
• Facilitate periodic staff meetings and legal roundtables with staff to ensure efficiency and provide legal review and feedback.
• Support in preparation of agency reports and funded program reports.
• Monitor personnel attendance and review HR-related issues and other personnel matters.
• Analyze existing processes within the IRR program and propose improvements to increase efficiency, reduce costs, and enhance quality.
• Collaborate with IRR Managing Attorney and IRR legal team to oversee processing of legal cases, monitor work performance, address challenges and manage both contract and personnel performance measures.
• Assist and support IRR Legal Team with quality control and case processing as needed.
• Create detailed reports on various aspects of the immigration services programs operations as assigned.
• Support with process of invoices, track expenditures and make quarterly recommendations for maximizing funds.
• Plan and facilitate training opportunities to increase legal capacity including Dept. of Justice accreditation preparation, legal program compliance and development, etc.
• Supervise staff and maintain program administrative records in accordance with approved standards and practices.
• Collaborate with IRR program administrators to plan and carry out special events including immigration workshops, fundraising events and staff meetings.
• Oversee case management and case filing for immigration services clients.
• Oversee evenings and/or weekends services.
• Performs related duties as required.

Qualifications:

• Bachelor's degree in related field with a minimum of 7 years of experience working in the immigration legal services field.
• A minimum of 5 years of immigration legal services experience in case filing and preparation of immigration forms and documents.
• A minimum of 3 years of experience in program management and staff supervision, preferably in a legal services environment.
• Accreditation under the US Dept of Justice (OLAP) preferred.
• Experience in working at an immigration nonprofit preferred.
• Knowledge of US Citizenship and Immigration Services (USCIS) forms and document preparation guidelines.
• Understanding case management and case filing legal procedures.
• Understanding of immigration law and regulations.
• Immigration legal assessment and legal review
• The ability to conduct and manage research on immigration law.
• Ability to maintain confidentiality of sensitive subject matters related to both immigration clients and IRR personnel.
• Analytical and well organized.
• Good communication skills both verbal and written.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee's needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days - 12 days per year
• Sick time - 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking