Shift Lead at Scramble Locations

Job Description

Job Description

Shift Lead – Scramble Indoor Play

Location: Alexandria, VA • Falls Church, VA • Shirlington (Arlington), VA

At Scramble Indoor Play, our Shift Leads play a key role in ensuring smooth daily operations while delivering exceptional experiences for children and families. This position serves as a member of the location leadership team, helping oversee staff, guest service, facility operations, and safety during scheduled shifts.

The ideal candidate is a dependable leader who enjoys working in a fast-paced environment, takes initiative, and is passionate about creating positive experiences for guests and team members alike.

Duties & Responsibilities

• Lead daily operations during assigned shifts and serve as the acting supervisor when management is not present.
• Support and coach Team Members to ensure outstanding guest service.
• Monitor facility cleanliness, safety standards, and operational readiness throughout the day.
• Assist with opening and closing procedures, cash handling, and daily reporting.
• Help coordinate staffing assignments and ensure adequate coverage in all operational areas.
• Enforce Scramble policies, procedures, and rules of play.
• Assist with guest concerns and resolve issues professionally and efficiently.
• Support café, retail, admissions, and party operations as needed.
• Train new team members and reinforce company standards.
• Maintain a positive and energetic environment for guests and staff.

Qualifications

• Strong leadership and customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Dependable, professional, and solution-oriented.
• Comfortable making decisions and leading a team during shifts.
• Flexible schedule with availability on evenings, weekends, and holidays.

Education & Experience

• High School Diploma or equivalent required.
• Minimum one year of leadership, supervisory, hospitality, recreation, retail, or customer service experience preferred.
• Experience working with children and families is a plus.
• Basic computer proficiency and comfort learning POS systems.
• Ability to lift up to 25 pounds and remain on your feet for extended periods.

Growth Opportunities

Shift Leads receive cross-training in guest services, party operations, café operations, team leadership, and facility management, creating opportunities for advancement within Scramble Indoor Play.

Scramble Indoor Play is an at-will, equal opportunity employer.

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