Telecommunications Operations Lead

Description

A large Healthcare client is looking for a Hands on Lead/Manager for their telecommunications team to join their team with their Unified Communications telecommunications group. This group will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network. This person will manage a team of 10 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems.

Job Responsibilities Include:

• Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications

• Responsible for documenting, researching and troubleshooting reported issues and requests

• Assist with any UC Engineering related tasks when needed within their Cisco Environment

• Fosters a business-oriented culture and mindset driven by continual service improvement techniques

• Identifies and acts on opportunities for continuous improvement

• Understanding critical business process for supporting EITS Applications

• Triage requests or issues to ensure that our service level agreements (SLA) are achieved

• Assist with the Enterprise Service Desk call volume when needed

• Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved

• Directs the preparation of departmental budgets in conjunction with other departmental managers.

• Coordinates the activities of the various segments of the department to assure timely and economical completion of projects.

• Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required.

This is a Contract to Hire position based out of Bronx, NY.

The pay range for this position is $55.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bronx,NY.

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.