IT Support Specialist Intern

Job Description

Job Description

Fall Internship

Location: West Fargo Headquarters

Shift and Time: Part-Time, Flexible

Entity: DFC Company

Summary:

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
• Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
• Support user access management by assisting with permissions and account administration.
• Track and maintain IT assets, including hardware, software licenses, and inventory records.
• Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
• Assist with the deployment of new technology, equipment upgrades, and workstation setups.
• Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
• Participate in team meetings, training sessions, and hands-on learning opportunities to develop technical knowledge and professional skills.
• Deliver professional, timely, and customer-focused support while communicating technical information clearly to end users.
• Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

Qualifications, Knowledge, Skills and Abilities: High School diploma or equivalency is required. Currently pursuing or recently completed a bachelor’s degree in CIS, CS, or IT with a minimum GPA of 3.5.

Safety is #1 at DFC: Our expectation is that every employee: 1) strictly follows safety policies, rules, and safe work methods. 2) Promptly corrects or reports safety hazards or unsafe conditions. 3) Promptly reports injuries for diagnosis and treatment. 4) Makes regular suggestions for safety process improvements to support continuous improvement in safety.

Benefits:

• Health Insurance : Comprehensive medical, dental, and vision plans.
• Retirement Plans : 401(k) with company match.
• Paid Time Off : Paid vacation days and six company-paid holidays.
• Additional Compensation : Profit sharing or annual bonus plans.
• Other Benefits : Employee assistance program.

DFC Company (Dakota Fence, 3D Specialties, Sign Solutions USA, Dakota Playground, Park & Play USA, Town & Country Fence, Dakota Unlimited, West River Striping, SAAFE/Stadium Steve, DFC Property Management) is a growing specialty contractor primarily involved in residential/commercial fence, highway guardrail, fabrication, and commercial playground construction, bleacher installation, as well as traffic control services and pavement marking. We provide services to homeowners, commercial businesses, and government entities. Our dedicated employees (our “Blue Family”) work from seven branches throughout North Dakota & Minnesota and primarily service the surrounding five state area, with a wider retail presence through our national sign manufacturing and distribution businesses. As an employer of choice in the areas of our branches, we invest in our people, our equipment, and our facilities to offer our Blue Family team members a great working environment and career while delivering the best possible value to our customers. EOE-Disabled/Vets