Accepting resumes for - OfficeTrack Implementation Expert (Amdocs, UKG) - Contract- Fully Remote or Onsite in Miami, FL

Elite Technical's Customer

Software Technical Expert - OfficeTrack (Amdocs, UKG)

Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations.

Key Responsibilities:

- Design the OfficeTrack golden configuration with measurable acceptance criteria

- Build the phased rollout plan with change management (pilot, expand, scale)

- Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm

- Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field

- Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)

- Define and execute the test plan against the production-like environment using tools Iris mentioned

- Surface a continuous improvement backlog as the engagement progresses

Required Qualifications:

- Experience with OfficeTrack or similar field service/workforce management platforms

- Strong background in dispatch, field operations, and workforce management systems

- Experience with enterprise integrations, process optimization, and workflow automation

- Knowledge of change management, testing strategies, and system governance

- Strong communication and stakeholder management skills

Apply

Vacancy posted 11 hours ago

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