Online New Home Specialist

Online New Home Specialist

Location: Phoenix, AZ

Employment Type: Full-Time / Permanent / Onsite (NOT REMOTE)

Mattamy Homes is the largest family-owned homebuilder in North America, with over 45 years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson.

Key Responsibilities

Meet or exceed established performance goals for lead response, prospect engagement, appointment setting, appointment kept rate, and sales conversion from online sales-generated leads.

Essential Duties

• Manage client VIP lists: add customers to the list, provide community-opening updates, coordinate RSVPs and appointments, and attend and support VIP events
• Attend sales meetings, work regularly in one of the division Sales Centers and regularly travel to Mattamy's other onsite communities to foster relationships with sales staff and to stay knowledgeable about product offerings as well as our competition, and provide sales office coverage as needed
• Facilitate regular communication with the sales leaders and the marketing team to ensure understanding of division sales goals and upcoming projects
• Actively participate in prospect traffic driving efforts with sales teams
• Engage and follow up with prospective customers by phone, text and email, deliver effective sales presentations, communicate community amenities and home features, qualify and match prospects to appropriate products, and secure appointments with New Home Counselors to support home sales and closings
• Utilize call tracking system to communicate with potential buyers via voice and text. Understand call flows and maintain answer rates
• Perform all necessary follow-up to ensure customers keep their scheduled sales center appointments and have a seamless hand-off experience to the New Home Counselor
• Leverage Mattamy's customer relationship management (CRM) software to manage and track prospect communications and activities, plan lead interactions, meet reporting deadlines, and produce reports on lead activity and sales conversion
• Record, review, and send relevant video emails to prospects
• Communicate with leads via live chat platform to answer questions on communities, product and pricing
• Utilize all available sales and marketing resources to help achieve the sales goals for the communities assigned
• Actively advance prospective customers through the sales process by asking effective discovery and commitment questions, overcoming objections, communicating Mattamy's brand and unique value proposition, and highlighting the features, benefits, quality, design, construction, and service of our homes and communities to secure appointments with a New Home Counselor
• Perform other related duties as assigned
• This job operates in a professional sales office environment, which may be located at a model home, sales office, or sales center

What You Bring

• Minimum 2 years of previous sales, marketing or public relations experience in a service-oriented role
• Valid and active driver's license be able to drive to/from sales offices/centers, model homes, division office for meetings and more.
• Active real estate license is required
• CRM proficiency is required
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Experience in Construction or Home Building industry is preferred
• Excellent interpersonal, written, and verbal communication skills with a demonstrated customer focused orientation
• Demonstrated ability to meet sales goals/business plan
• Exceptional organizational, time management and planning skills
• Strong computer savviness, experience with social media platforms and one or more CRM systems is a plus
• Able to manage time well with minimal supervision
• Self-motivated with ability to work well in a team environment and independently
• Able to work within a team in a fast-paced, changing environment

Be yourself. We want it that way.

At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities.

Our competitive compensation and full-time employee benefits package includes:

• Health, Dental, and Vision insurance
• Vacation and paid sick time + 1 paid wellness day
• Short & Long-Term Disability
• Life Insurance and Flex Spending
• 401K with Company Matching
• Tuition Reimbursement
• Entertainment Discounts and More!!!

Mattamy's mission

To provide the best homeowner experience

Mattamy's core values

• Teamwork
• Commitment
• Community
• Sustainability

Recent recognition

• Best Places to Work in Charlotte for 2025, 2024, 2023, 2022, 2020, 2018 & 2017
• Best Places to Work in Jacksonville for 2025, 2023, 2022, 2016 & 2015
• Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013
• Best Places to Work in Phoenix for 2025, 2024, 2023, 2022 & 2021
• Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021
• Best Places to Work in Southeast, FL for 2026, 2025, 2024, 2023
• Best Places to Work in Tampa for 2026, 2025, 2024, 2023, 2022, 2021, 2020 & 2019

A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding.

Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future.

Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.

Qualified applicants will be contacted directly by the Talent Acquisition team.