Operations Associate

Job Description

Job Description

Company Description

IOTA Community Schools is a growing network of high-performing public charter schools currently serving grades 6–12 in Memphis, Tennessee, with a track record of transforming “fresh start” and “zoned-enrollment” turnaround schools into thriving learning communities. Beginning in the 2026–27 school year, we are expanding our mission to Little Rock, Arkansas, where we will launch a K-8.

At IOTA, we believe every child—regardless of background, zip code, or life circumstance—possesses limitless potential. Our classrooms, culture, and community partnerships are designed to ensure students are prepared to excel in college, leadership, and life.

Job Description

Opportunity:

IOTA Community Schools is seeking an Operations Associate.  Under the direct supervision of the Principal, the Operations Associate will provide administrative support to the school’s front office including coordinating key daily activities to ensure stakeholder satisfaction. The OA will own several key processes in ensuring the continuation of a positive school culture and a smooth running school building which include: primary facilities and technology requests, main point of contact for stakeholders, data integrity and student enrollment.

Essential Duties & Responsibilities:

• Maintain a welcoming and friendly front office for families and visitors
• Provide telephone and in-person visitor support daily
• Manage visitor check-in and student check-out procedures
• Ensure functional copy machines, printers, scanners; contact technicians if needed
• Maintain student files and records in accordance with federal and school-based policies, as well as audit guidelines
• Support Student Information System, attendance, and truancy process
• Ensures confidentiality with student files
• Assist in troubleshooting tech/building related issues (i.e. work orders, custodial, etc.)
• Support annual new student recruitment and enrollment processes
• Verify and process student registration packets and supporting documentation to ensure completeness and compliance.
• Maintain accurate student records by synchronizing enrollment data between OneApp and eSchool systems.
• Ensure new students have submitted all required documentation such as emergency cards, immunization, etc.
• Troubleshoot and provide basic support for end user devices, primarily Chromebooks, projectors and staff devices.
• Collaborate with IOTA IT and Data Teams to ensure efficient operation of the organization’s many technologies
• Perform onsite analysis, diagnosis, and resolution of basic problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software in order to deliver required desktop service levels
• Coordinate with appropriate SPED and EL staff when enrolling new students
• Enter enrollment data, updates student info and processes student data for exits.
• Request information from previous schools for student records and transcript requests.
• Provide translation as needed
• Ensure compliances requirements are completed on time
• Additional duties as assigned which may include but is not limited to: hallway/dismissal/arrival/lunch supervision.
• Occasionally assist with transportation coordination with external vendor.

Qualifications

• Commitment to the mission of IOTA Community Schools
• A minimum of 1 year in an administrative support capacity in an office or school environment is preferred
• Experience with eSchools highly preferred
• Prior experience within a school setting is desired
• Bilingual in Spanish highly preferred and may be required based on student enrollment
• Excellent interpersonal and communication skills (written and oral)
• Proficient in MS Word, PowerPoint and Outlook, comfortable learning new computer programs
• Basic Chromebook and technology support skills including: troubleshooting most common problems, A/V support for projectors or streaming devices, screensharing with technicians.
• Ability to multi-task and perform well under pressure
• Ability to maintain a positive, “can-do” attitude at all times
• High level of personal responsibility and drive toward ambitious goals
• Commitment to customer service
• Detail-oriented and highly organized
• Ability to complete tasks and projects effectively and on-time
• Ability to exercise discretion in the dissemination of information
• Possess a high school diploma (or equivalent) AND one of the following:
  • Completion of at least two years of college (48 units), OR
  • Attainment of an AA (or higher) degree

Additional Information

The pay for this position will be a flat rate of $50,000, if bilingual $52,000.  We also offer a comprehensive benefits plan as well as the opportunity to impact a growing, mission-driven organization that is committed to the success of all students.

This employer strives for a balanced, productive workforce, which is diverse in terms of age, gender, and cultural identity. We do not base hiring or promotional decisions on factors other than performance and professional growth potential.