Help Desk Technician I

Helpdesk Technician ISATO America is seeking a detail-orientated, service-focused Helpdesk Technician I. At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer's most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Helpdesk Technician responsibilities include but not limited to, installing, and configuring computer hardware and being the primary point of contact for IT support within the company.Duties and ResponsibilitiesManage Help Desk tickets in a timely manner.Respond to customer issues via phone, email, and computer chat.Provide customer assistance.Document customer interactions.Run diagnostics to resolve customer reported issues.Escalate issues to the next Tier with next level of difficulty.Actively participates in departmental initiatives.Maintains established departmental KPI's.Maintains accuracy.QualificationsHigh School diploma or general education degree (GED).2 years related experience.Excellent verbal, written and interpersonal communication skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related softwarePhysical DemandsSitting: Remaining in the seated positionDexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handlingTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quicklyWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.