027 RETAIL - MIT (51795)

Retail Manager

Position Type: Full Time

Description

The individuals who perform this job support the Store Manager and Assistant Store Manager in achieving all store objectives including maximizing sales, ensuring team member productivity, assisting in payroll controls, and driving overall profitability in the store. They train on how to supervise sales staff, stockers, cashiers, receivers, and all other non-management team members. In addition to managerial training duties, they assist as needed throughout the store and are proficient at all in-store functions. Essential duties and responsibilities including, but not limited to, the following:

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
• Once assigned, carry keys and alarm codes; open and close the store, arm and disarm the alarm system.
• Train on responding to after-hours alarm calls and follow the appropriate procedure based on the situation.
• Once assigned, maintain confidentiality of assigned codes and possession of keys at all times.
• Manage bank deposits and balance safe.
• Respond to emails and phone calls as required.
• Drive guest service standards by motivating team members and modeling expected service behaviors.
• Demonstrate proficiency in all operational disciplines including but not limited to, receiving, cashiering, stocking, sales, and paperwork expectations.
• Perform any job duties in the store when needed or required by staffing needs. Adhere to the job description corresponding to the role being filled.
• Properly use and maintain computers, registers, and scanner equipment.
• Train team members on all operational disciplines including, but not limited to, job functions and TABC compliance.
• Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
• Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
• Seek to continually develop staff.
• Assist sales staff and cashiers on completing sales, especially complicated or extraordinary transactions.
• Resolve guest complaints and concerns, always go the extra mile. Involve the Store Manager, Assistant Store Manager, or District Manager when needed.
• Assist guests as needed, advising them with product suggestions with a focus on in-house brands when appropriate.
• Supervise cashiers and review till reconciliation for accuracy, including cash and all media.
• Be available to the front end at all times so keyholder functions can be performed, including but not limited to, cash drops.
• Ensure accurate preparation of daily transaction record for cashiers.
• Work with the Store Manager and Assistant Store Manager to create schedules and assign specific tasks to team members.
• Work with Loss Prevention to train and model safety and security expectations for all team members.
• Immediately and properly document and report workplace injuries.
• Immediately and properly report instances of theft.
• Walk store daily to review pricing (especially on displays and case stacks), verify price tags are accurate and legible, ensure the shelves are dusted and cleaned, and immediately address trip hazards.
• Maintain and assign monthly/weekly/daily cleaning schedule for the store at the Store Managers discretion.
• Assist in the hiring process using our Human Capital Management (HCM) system.
• Assist Store Manager in application of discipline, with guidance from District Manager and Human Resources as needed.
• Assist and assign team members tasks for inventory preparation.
• Prepare for inventory and assist in the inventory process.
• Review and verify accuracy of all receiving paperwork prior to submission to AP.
• Research and resolve paperwork and document discrepancies such as inventory and payroll issues.
• Communicate with store support departments as needed (buyers, reconciliation, HR, LP, IT, etc.).
• Support Store Manager by ensuring hours compliance for full- and part-time team members.
• Avoid conversations with coworkers when guests are present.
• Limit use of personal cell phone to work related activities only while on the sales floor.
• Carry out directives of Store Manager, Assistant Store Manager, and District Manager efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Possess time management skills and be able to prioritize tasks.
• Ability to manage stress in a fast-paced environment.
• Walk, stand, and bend, regularly. Use of arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more occasionally. Communicate with and understand team members and guests. Able to see, both up close and at a distance, all aspects of the business operation.
• Work in accordance with all safety regulations of Specs Family Partners and OSHA.
• Other projects and tasks assigned by Store Manager, Assistant Store Manager, or District Manager. Yes, you may have to clean the restroom.
• Attendance and timeliness are required. It is hard to assist Management and train to lead the team from home.
• Supervisory Responsibilities: Trains to supervise hourly staff in day to day activities; Responsibilities to learn include staff training, directing work, addressing complaints, and resolving problems with Store Manager/Assistant Store Manager/District Manager input when necessary.