Ambassador - Starry Nights/Afterglow

Location 6903 Great View Drive North,Cordova, TN, 38018,United States Base Pay $11.00 - $13.00 / Hour Job Category Seasonal Employee Type FT Non-Exempt - Seasonal Required Degree High school Description Department: Sales and Events Reports to: Event Manager and Assistant Managers FLSA Status: Part Time, Seasonal, Non-Exempt Salary: $11–$13 per hour About Shelby Farms Park Conservancy Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area. About Shelby Farms Park At 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all. About Starry Nights Starry Nights is Shelby Farms Park’s annual holiday drive-through light show and the Park’s largest fundraiser, raising critical funding to keep our spaces clean, green, and open every day of the year. The event welcomes more than 100,000 visitors to experience the Park at night in festive lights. Position Summary Event Ambassadors keep Park operations running smoothly during the show. Working under the supervision of the Event Manager and Assistant Managers, Ambassadors deliver an exceptional guest experience by greeting guests, checking in tickets, and controlling show traffic. This is a part-time seasonal position (15–35 hours per week). Training begins the first week of November, and the Starry Nights season runs November 20, 2026 through January 3, 2027. Shifts run 5:30–9:30 p.m. or 5:30–10:30 p.m., and team members must commit to at least four five-hour shifts per week. Evening, weekend, and holiday availability is required. Key Responsibilities Guest Experience and Service Welcome, check in, and communicate with guests using exceptional service skills. Provide clear and concise information to all guests to ensure an optimal event experience. Maintain a working knowledge of Starry Nights facts and FAQs. Uphold the Park’s reputation for above-and-beyond customer service to help create memorable experiences for guests. Help keep employees and guests safe by maintaining a safe and clean environment. Bring an outgoing personality and take initiative to interact with guests, maintaining high energy throughout each shift. Use conflict resolution techniques to mediate guest issues, keeping a positive and cheerful attitude. Ticketing and Technology Follow and carry out Starry Nights ticketing procedures. Operate the devices used to check in guests, such as scanners and iPads. Scan tickets and confirm each guest has an appropriate entrance ticket. Hand out merchandise packages to guests based on their ticket type. Direct paid and unpaid guests to the appropriate line. Traffic and Vehicle Flow Keep vehicle flow effective and efficient to maintain an optimal guest experience. Direct stopped vehicles to move forward. Assist vehicles that have issues during the event and help carry out contingency plans. Identify weak points in the show or traffic flow and address them as needed. Safety and Site Standards Follow all Shelby Farms Park safety protocols. Follow opening and closing procedures. Keep all areas clean and safe for guests. Move flexibly between roles as needed to support event operations. Skills and Qualifications Qualifications Comfortable using handheld technology (scanners, iPads) to check in guests. Strong verbal and written communication skills. Ability to defuse and mediate guest issues using conflict resolution techniques. Available to work evenings, weekends, and holidays, with training beginning the first week of November, and able to commit to at least four five-hour shifts per week from November 20, 2026 through January 3, 2027. Work Environment and Physical Requirements Active, guest-facing role performed outdoors, directing both pedestrian and vehicle traffic in a fast-paced environment. Must be able to lift 30 lbs, move 20 feet, and stand, walk, or move independently throughout each shift. Must be comfortable working outdoors in varying weather conditions, including rain, sun, and snow. Employment Requirements Successful completion of a background check. Valid authorization to work in the United States. Personal Qualities Customer Service Focus: Shows a strong commitment to exceptional service, ensuring guests have a positive and enjoyable experience. Warm and Positive: Brings a welcoming smile and a consistently positive attitude that creates a friendly atmosphere for guests. Strong Interpersonal Skills: Interacts well with a diverse range of guests and calmly, courteously defuses challenging situations. Professional: Addresses guest issues with a friendly demeanor and upholds the Park’s standards of conduct. Clear Communicator: Communicates clearly and concisely, both verbally and in writing. Team Player: Collaborates with fellow Park staff to keep operations running smoothly. Adaptable: Comfortable with dynamic environments, changing guest needs, and working outdoors in any weather. Why Shelby Farms Park You’ll be the first friendly face our guests see and the person who keeps the whole show moving smoothly, from check-in to traffic flow. If you love creating memorable moments for families and thrive in a high-energy, guest-facing role, we want you on our team. We move fast, we hold high standards, and we care about the people who make our shows possible. If that sounds like your kind of crew, we’d love to meet you. This job description outlines typical duties and responsibilities and does not limit management’s ability to assign or reassign responsibilities as needed. Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law. #J-18808-Ljbffr