Senior Specialist

Job Profile SummaryUnder general supervision, the Senior Campus Technology Specialist provides technical assistance to end-users, manages software and hardware deployments, maintains computer and other technologies on-site and remote at the campuses, centers, and partner locations. The ideal candidate should be an energetic team player with a willingness to learn and grow in an Information Technology field with numerous professional development and advancement opportunities. Proven Knowledge of frequently used concepts, practices and procedures for installing, upgrading, troubleshooting, repairing computer hardware, Windows and OSX operating systems, email systems, Office 365 applications, Audiovisual equipment, conferencing software, academic applications, software configuration, network components, telephone, UPS, multi-media equipment, Active Directory services, Group Policy Manager, Microsoft Configuration Manager (formerly known as SCCM), PowerShell and Batch scripting, and software packaging is required. Based on demand, evenings, weekend hours and trips to other locations to provide support may be required. Performs related work as directed.This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.Applicants claiming preference are responsible for providing required documentation at the time of submitting application.For information on obtaining a DD 214 visit or call View phone number on click.appcast.io.Minimum Education:Associate degree required. Bachelor’s degree in relevant field preferred.An equivalent combination of experience and education may be considered.Minimum Experience/Training:Two years of relevant experience in an IT field, Service Desk, or Desktop Support environment required. Experience in PowerShell and Batch scripting, Software and hardware deployment, Microsoft Configuration Manager and Active Directory, and Mobile Deployment Management Tools preferred.Minimum Certification/Licenses:Required: A+ Hardware and software certification.Preferred: Network+.Essential Functions:Daily - 40%: Respond to assigned Help Desk tickets and tasks acting as a first line of contact for staff, faculty, and students seeking technology assistance. Provide on-site and remote support services for Windows and Apple computers, network connectivity, telecom, cellphone, audiovisual equipment, software, conferencing applications, printers, scanners, UPS, and other technology devices. Respond to on-site and remote classroom, conference room, office, and audio-visual technology time-sensitive issues per established Service Level Agreements. Setup, maintain, diagnose, and troubleshoot problems with mobile devices including (but not limited to): Apple iPads & iPhones, Android-based devices, and Immersive technology such as Augmented reality (AR) and Virtual reality (VR). Perform initial analysis of network, audiovisual, server/client software issues and document steps completed before escalating tickets to a Lead specialist, or specialized support teams. Communicate with customers via email, web-based Chat tools, and Voice Calls to provide information, solutions, and respond to their request. Keep assigned help desk tickets and timecards updated with detailed information on the problem/request/solution status. Follow established policies, procedures, and technology standards to ensure system availability and security. Assist in maintaining technology assets and software inventory.Weekly - 35%: Manage hardware and software deployments to academic computer labs with custom settings based on departmental requirements. Create customized software packages for the BC App Store and Microsoft Configuration Manager. Travel to other locations as needed to complete projects or perform daily technical support services to staff, faculty and students. Collaborate with other IT teams in troubleshooting critical outages and problems. Assist in the onboarding of new Campus Technology employees and student interns by acting as a mentor and training new colleagues on IT concepts, technologies, and best practices.Monthly - 15%: Attends training and reads articles to stay current on present and future trends in technology. Reads technical manuals, instructions, and operational information to properly engage in the support of current and new technologies. Identify current trends and common problems; suggest proactive solutions to potential issues. Evaluate new hardware and software for compatibility with current college standards and applications. Write and edit user guides and Knowledge base articles of known issue resolutions and technical information.Other – As assigned, may be responsible for coordinating the set-up of audiovisual equipment and laptop carts. Facilitates the scheduling of temporary equipment usage and manages return for both onsite and remote events. Provides technical assistance to technicians, student workers, and IT interns in resolving technology issues.Daily - 10%: Performs related duties as assigned.Knowledge, Skills and Abilities:Ability to maintain tidy office, storage, and meeting areas.Ability to manage own time and follow established priorities while participating as an active team member.Requires effective communication skills.Requires the application of general functional knowledge and technical skills.Ability to interact and effectively communicate with an employee and student population.Ability to understand the operational goals, policies and objectives of own work and job standards.Ability to work alone or within a team.Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.Broward College offers an exceptional benefits package, including, but not limited to:Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment PlanWellness ProgramVacation/Paid Time OffWinter and Spring Break OffPaid Parental LeaveTuition Assistance and Tuition Reimbursement are available to employees and family membersJob TitleSenior Specialist, Campus TechnologyPosition NumberP0005630Job StatusFull time RegularDepartmentNorth Broward Technology Services - InfrastructureLocationNorth CampusPay Grade512Salary$44,907 - $53,327 (Salary commensurate with education and experience)Work ShiftFirst ShiftWork ScheduleMonday – Friday/Weekends/VariesHours Per Week40Posting End DateOpen Until FilledCommentsTo be considered for this position, a completed online employment application form along with a resume and unofficial transcripts are required.Designated Essential PersonnelNoFLSA StatusNon-ExemptPosition ClassificationProfessional Technical Staff (PTS)Special Instructions to Applicant:For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to View email address on click.appcast.io or fax to View phone number on click.appcast.io, stating clearly the position name(s) and position number(s) the transcript is to be attached to.Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**Please refer to link with the instructions on how to submit an application with multiple documents. is contingent upon successful completion of the required background screening process.Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at View phone number on click.appcast.io, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at View email address on click.appcast.io intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities. #J-18808-Ljbffr