Phlebotomist II

Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.


Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.


Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.


Training locations may vary based on trainer availability.


Required Education:
High school diploma or equivalent REQUIRED.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred. Required in California, Nevada, and Washington.


Work Experience:
1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment highly preferred.
Keyboard/data entry experience.


Custom Fields:
Name: GL Account
Value: 551100|Temp Labor: Agency Non-Taxa (Contingent, All but PA and CT Locations)


Name: Is this a hospital site that requires additional credentialing?
Value: No


Name: Time Zone
Value: Dayshift/CST


Name: Federal Contract Work in Lab
Value: No


Name: Is Position Eligible for Remote Work?
Value: No


Name: GLBU-SiteCode
Value: 50500-P9A:Client-915 Gessner Rd


Name: CapEX
Value: None


Name: Line of Business (LOB)
Value: 300:Diagnostics Information Servic


Name: Reporting Business Unit (RBU)
Value: 50300:Houston (GA07)


Name: Justification for Temp
Value: PS-05-04-28 5/4/2026 Nicole Highsmith Donna Duplechan TEMP P9A Rep, PS II 204430 PSC Memorial herman Plaza 3 Houston TX Requesting a TEMP for 6 weeks for DeErin Thomas, who will be going on FMLA 5/29. She currently works at the Memorial Herman campus that services 110-150 reqs daily. The Ave Rev is 98,890 for last month with a CM of 36%. If this request is not filled it could lead to additional OT hours, Higher wait times and dissatisfaction of Patients and clients 28.3 2,494.00 *** 54.02% 4 Approved


Name: Is Covid Vaccination Required?
Value: No


Name: State of Credentials/Licenses Required
Value: N/A