Hybrid Collections Specialist

Hybrid Collections Specialist

National Service Bureau (NSB) is looking for Hybrid Collections Specialists to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Hybrid Call Center Representative Essential Job Functions:

• Communicate via phone with people with all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Hybrid Call Center Representative Job Requirements:

• Training in-office
• Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
• Secure home office consisting of:
• Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
• Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
• Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
• Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.

Training Schedule:

• First Week (Sarasota Office): 10:00 AM 6:00 PM EST
• Applied Training (About 6 Weeks): 9:00 AM 6:00 PM EST
• After Training: You'll transition into a regular schedule of either 8:00 AM 5:00 PM or 9:00 AM 6:00 PM EST

NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.