Retail Sales Associate- 2973

Pay: $17.13 to $18.22 per hour . Our commission structure rewards you for every transaction you process. Retail sales associates can earn up to 8% on transactions, which could average an additional $2.09 per hour on top of your hourly rate. Position Summary An entry‑level sales position in our pawn store locations nationwide. The Pawnbroker/Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. You greet, engage, and interact with customers in a positive and professional manner to process sales and loan activity and transactions. You thrive on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and work with all levels of jewelry and general merchandise, as well as all financial solutions offered to the customer base. General Duties and Responsibilities Greet and interact with all customers to develop a rapport that helps provide and recommend appropriate financial solutions. Perform non‑management open/close procedures. Keep the sales floor clean, stocked and maintain a display of merchandise. Perform sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements. Handle all cash and negotiable items in accordance with established policies and procedures. Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions. Answer incoming calls per company standards. Effectively communicate to customers the legal aspects of the pawn and buy transactions. Communicate effectively with fellow coworkers and managers, displaying respect and using effective communication tools. Partner with all employees to create a positive and memorable customer experience and work environment. Successfully complete assigned training. Other related duties, as assigned. Minimum Qualifications Regular attendance and punctuality are essential. High School Diploma, GED, or equivalent experience. Minimum 18 years of age (minimum 21 years of age for Washington state). Updated 2026. Entrepreneurial spirit. Strong desire to work, serve customers, and work with people—team oriented. Ability to multi‑task in a fast‑paced environment. Ability to perform basic math calculations proficiently. Cash handling experience preferred. Knowledge of jewelry and general merchandise preferred. Detail‑oriented with strong organizational skills. Strong communication skills including verbal, non‑verbal and active listening. Ability to work independently with minimal supervision. Excellent work ethic and strong business sense. Should be able to work in multiple locations, as needed. Must have the ability to work a flexible retail schedule, including weekends and holidays; based on business needs. Computer literate and able to operate common office machines. Ability to work with firearms as needed. Work Location Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within the parking lot) or to retrieve products stored in exterior storage buildings or other areas. Work Postures / Requirements Standing/Walking – Frequently throughout the shift while assisting customers at the sales counter or on the sales floor, and while performing inventory, maintenance, and operational tasks. Sitting – Occasionally during the shift to complete sales documentation, reporting and other administrative tasks. Bending – Frequently bending in various directions using proper body mechanics while receiving, storing, or selling merchandise. Reaching – Frequently to retrieve merchandise from shelves, storage areas, carts, and customers. Walking – Frequently within the store as customers are assisted and stock retrieved. Climbing – Frequently to access elevated storage locations, in accordance with safety procedures. Kneeling – Occasionally. Physical Demands / Requirements Lifting/Carrying – This position requires the ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions, inventory handling, and store operations. Tool Usage – No tools are used on a regular or routine basis. Jeweler’s tools and other power tools are used occasionally. Chemicals – Occasional. Definitions Occasional = 20% of time or less Frequent = 20–75% of the time Continuous = 75% of the time or more Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. FirstCash Holdings, Inc. is an Equal Opportunity Employe #J-18808-Ljbffr FirstCash