Customer Service Specialist

divh2Customer Service Specialist/ Sales Team/h2pThis isnt just a job, its a career. We are not just co-workers, we are family! iPull-uPull Auto Parts is known as the friendliest, cleanest, and most organized self-service yard in the state. The founders of iPull-uPull are experts in the self-service auto parts industry. They have combined their decades of experience and created a company that is cutting-edge in service, operations, and technology. We are growing fast and looking for top-tier industry professionals to grow with us./ppLocation: 7600 Stockton Boulevard, Sacramento, CA 95823/ppClassification: Full-Time/ Non-Exempt/ppReports to: Sales Manager/ppOur compensation and benefits show how much we value our team./pulli$17.00 per hour DOE/liliMedical, Dental, and Vision Insurance- Employer pays a generous portion of employee premiums/liliLife Insurance- no cost to employee/liliPaid Vacation and Sick Leave/li/ulpSchedule: Winter Hours: 9:00-5:30 pm - Weekends required * Summer Hours: 10:00-6:30 pm - Weekends required/ph3Job Summary/h3pThe Customer Service Specialist/Sales Team member interacts directly with retail customers in the retail area and at the point of sale. The CSS ensures all customer service needs are met while also promoting the additional sale of goods and services where the opportunity may exist. The CSS is a valued member of the team because they have the biggest impact on the outstanding service we strive to deliver./ph3Primary Responsibilities:/h3ulliProvide required and requested information to customers as they enter the store./liliOffer friendly and enthusiastic answers to customer questions./liliAsk questions of customers to identify needs and work with them to provide options./liliWork as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc./liliIdentify when customer interaction requires assistance from management./liliFollow loss prevention, risk control, quality assurance, and proper cash handling procedures/liliPromote the companys Safety Culture./liliBe a team player. Work as a member of the team to help the team achieve its goals./liliMaintain a high level of integrity./liliFollow all company policies and procedures./liliOther duties as assigned or otherwise identified./li/ulh3Required Skills Qualifications:/h3ulliMust have good people skills with an outgoing, friendly, positive attitude./liliMust have some automotive parts knowledge and how they relate to our customer purchases./liliAbility to use POS system/liliAble to work retail hours, including overtime, weekends, and holidays./liliMust be willing to get a little dirty sometimes./liliMust have a reliable means of transportation./liliMust be able to read, write, and speak English./liliBilingual in Spanish is a plus./liliPrevious experience in a retail environment is preferred but not required./liliRegular attendance and timely arrivals/li/ul/div