Remote Call Center Manager (2+ Years of Recent Experience Required)

Job Description

Job Description

Join our team as a Remote Call Center Manager/Liaison (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents, and serve as the vital link between internal stakeholders and external partners. Interested? Apply now and take the next step in your career!

• Start Date: TBD
• Equipment Provided and Shipped directly to your home
• Paid Training Included
• Weekly pay/Full time hours
• Benefits offered DAY ONE
• Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–10 PM EST.

Key Responsibilities

• Lead, coach, and support remote call center agents to ensure high‐quality service delivery.
• Act as the liaison between clients, leadership teams, and call center staff.
• Monitor daily call flow, performance metrics, and service levels.
• Conduct virtual team meetings, training sessions, and performance reviews.
• Resolve escalated issues and ensure timely follow‐up with customers and partners.
• Maintain accurate documentation, reporting, and communication logs.
• Collaborate with leadership to improve processes, workflows, and customer satisfaction.

Requirements: MUST HAVE 2+ years of RECENT call center management or liaison experience

(NO EXCEPTIONS)

• Recent experience in leadership with awesome communication, and conflict‐resolution skills.
• Ability to work any shift within 8 AM–10 PM EST/CST, Monday–Friday .
• Tech‐savvy and comfortable navigating multiple systems.
• Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)