Swim School Senior Manager

Job Description

Job Description

Senior Manager – Big Blue Swim School Paoli

Big Blue Swim School in Paoli is hiring a Senior Manager to help run daily operations at our Main Line school on Lancaster Avenue. You'll lead a team of instructors and front-desk staff, keep families engaged and progressing, and own the weekly numbers that make a great school run. If you like coaching people, solving problems in real time, and watching a nervous kid swim their first 30 feet, this role is for you.

Our lesson program is Built by Olympians. Your job is to make sure every family feels it.

Why Big Blue Paoli

• Meaningful work: Help children from 3 months and up build water confidence and life-saving swim skills.
• Room to grow: Our ownership group operates multiple schools across the greater Philadelphia area with more on the way, so strong performers have a real path to multi-site and regional leadership.
• Great team: Energetic, supportive, and mission-driven.
• Pay and benefits: $23–$25/hour plus a performance bonus of up to 10%, medical, dental, paid time off, and paid training.

What You'll Do

Customer Experience

• Deliver the high-touch service families expect, from the first trial lesson through every level graduation.
• Coach staff to communicate swimmer progress clearly so parents see the value of lessons every week.
• Build strong parent relationships that drive retention and referrals.

Team Leadership

• Lead a team of Swim Associates, Leads, and Assistant Managers.
• Hold monthly one-on-ones, observe shifts, and run structured team training.
• Onboard and develop future leaders. Your bench is the next generation of managers.
• Build a culture of accountability, recognition, and fun.

Operations and Performance

• Own weekly schedule execution and staffing adjustments to keep lessons full and payroll efficient.
• Track key metrics including lesson count, payroll efficiency, swimmer growth, and shift performance.
• Keep the pool safe, clean, and well maintained, and keep staff certifications current.
• Support Paoli's full program lineup, including our Junior Swim Team, offered only at Paoli.
• Partner with our sister schools as we continue to grow.

What We're Looking For

• 3+ years managing teams in a fast-paced, customer-facing environment (aquatics, retail, fitness, education, or hospitality).
• Comfort running schedules, metrics, and performance standards.
• A genuine interest in developing people.
• Clear, warm communication with families.
• Availability for weekday afternoons and evenings plus weekend mornings, when lessons run.
• Swim instruction or lifeguard experience is a plus, not a requirement.

Work Environment

• Indoor, warm-water pool setting.
• Regular exposure to water and pool chemicals.
• Light physical activity, including setup and cleaning.

Location

82 E Lancaster Ave, Paoli, PA 19301. An easy commute from Malvern, Berwyn, Wayne, Exton, West Chester, Phoenixville, and Newtown Square.

Ready to Make Waves?

If you're ready to grow with a brand that's changing lives and expanding, apply today. Your next leadership role could start at Big Blue Paoli.