Popeye s Restaurant Manager Store 14277

Position Summary Responsible for managing the overall operations of a Popeye's unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties and Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader. Works with restaurant management team to ensure all facets of the Service Profit Chain are executed; creates a restaurant environment that is employee friendly, fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats employees with respect and dignity; and regularly recognizes and rewards employees. External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with Popeye's systems, procedures, and food safety. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each period, including the I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Sale & Profit Focus: Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall group. Considers cost/benefit impact of financial decisions and works to protect the Popeye's brand. Monitors costs and adheres to budget and restaurant goals. Selection Skills / Qualities Fostering the Culture : Demonstrates a passion for the business and pride in Popeye's; manages professionally with integrity, honesty, and trust that promotes the Popeye's culture and values; demonstrates high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately with management team; remains calm when challenged or placed under pressure; calms others confronted with a difficult situation or task; and effectively manages conflict. Training / Coaching / Development : Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; demonstrates patience and commitment toward values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Provides quality and timely performance feedback and reviews. Guest Focus : Passionate about providing a high-quality guest experience that is evident to guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds expectations. Demonstrates guest service techniques and ability to manage in a fast‑paced environment. Food Quality / Safety : Demonstrates strong awareness and concern for food quality and safety, and restaurant cleanliness; is dedicated to consistently serving great food to guests and conveys importance to staff. Demonstrated ability to utilize systems and perform duties within established structure. Business Management : Willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; implements, manages, and supports change initiatives; maintains a strong sense of urgency; delegates work; systematically conducts follow‑up; demonstrates attention to detail; and is well organized. Managing Direct Reports : Deals with problems direct reports firmly and in a timely manner; does not allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers. Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; cooperates with the developmental system in the organization; is a people builder. Ethics and Values : Adheres to core values and beliefs; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Hiring and Staffing : Has a nose for talent; hires the best people available; not afraid of selecting strong people; assembles talented staff. Integrity and Trust : Widely trusted; direct and truthful; presents unvarnished truth; keeps confidences; admits mistakes; does not misrepresent for personal gain. Managerial Courage : Provides current, direct, complete, and actionable feedback to others; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary. Motivating Others : Creates a climate where people want to do their best; motivates many kinds of direct reports and team or project members; empowers others; invites input; shares ownership; makes each work feel important. Priority Setting : Spends time on what's important; quickly zeros in on the critical few and puts the trivial many aside; eliminates roadblocks; creates focus. Drive for Results : Counted on to exceed goals; bottom‑line oriented; pushes self and others for results. Self‑Knowledge : Knows strengths, weaknesses, opportunities; seeks feedback; open to criticism; balanced performance reviews. Sizing Up People : Good judge of talent; accurately projects what people likely to do. Building Effective Teams : Blends people, creates morale, shares wins, fosters open dialogue; defines success in team terms. Managing Vision and Purpose : Communicates a compelling vision, talks beyond today, inspires and motivates units or organizations. Qualifications Education : High School Diploma, G.E.D., or equivalent required. Associate’s or Bachelor’s degree preferred. Experience : Internal Promote: Minimum of 1 year as Associate Manager and/or 2 years as First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years managing a service concept with full P&L responsibility. Knowledge / Skills / Abilities : At least 18 years old; complete Restaurant Manager training; ServSafe certified; speak/read/write English; excellent interpersonal skills; basic math, analytical, organizational skills; self‑starter; PC proficiency; valid driver’s license, insurance, and personal vehicle for deposits and travel. Physical Requirements : Stand/walk 85-95% of shift; lift 10-65 lbs; move freely; operate equipment and computer keyboard. Customer Focus : Dedicated to meeting internal and external customer expectations, build relationships. Dealing with Ambiguity : Copes with change, makes decisions without full picture. Learning on the Fly : Rapid learner, embraces change, experiments. Problem Solving : Uses rigorous logic, probes sources, sees hidden problems, honest analysis. Composure : Cool under pressure, mature, manages stress, not knocked off balance. Reasonable Accommodation DMSD Cajun Eats, LLC dba Popeye's and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. #J-18808-Ljbffr Popeyes-01d9eb60