Tri-Brand Service Manager

Job Description

Job Description

Description:

Tri-Brand Service Manager

One Hour Heating & Air Conditioning | Mister Sparky Electric | Benjamin Franklin Plumbing

Lead Great People. Deliver Exceptional Residential Service.

Are you an experienced service leader who enjoys developing technicians, solving complex field challenges, and building high-performing teams? We're looking for a Tri-Brand Service Manager to support our residential HVAC, Electrical, and Plumbing service departments. This is a hands-on leadership role focused on coaching technicians, maintaining service excellence, and partnering with leadership to achieve company goals.

If you're passionate about training others, improving processes, and leading by example, we'd love to meet you.

What You'll Do

As our Tri-Brand Service Manager, you will:

• Lead weekly meetings for our technicians.
• Evaluate new hires for technical competency.
• Develop and deliver ongoing technical training for HVAC, Plumbing, and Electrical technicians.
• Conduct field ride-alongs to coach technicians and improve performance.
• Document technician training and maintain training records.
• Provide after-hours technical phone and field support when needed.
• Assist with challenging customer concerns and complex technical situations.
• Support onboarding and service process training for all new technicians.
• Stay current on industry technology, equipment, and best practices.
• Track department scorecards and key performance metrics.
• Respond as the first point of contact for technician support communications.
• Partner with the General Manager to execute company initiatives, goals, and training programs.

Additional Responsibilities

• Collaborate with Team Leaders and Field Supervisors.
• Provide second opinions on failed equipment, including compressors, heat exchangers, and other major systems.
• Ensure weekly truck care reports are completed and submitted on time.
• Monitor technician compliance with company uniform and appearance standards.
• Partner with HR and leadership to review and submit weekly NuComp reports accurately.
• Perform quality control inspections on completed installations to reduce callbacks and warranty claims.
• Support additional operational initiatives as business needs require.

What We're Looking For

• Strong leadership experience in residential HVAC, Plumbing, Electrical, or multi-trade service.
• Excellent coaching, mentoring, and communication skills.
• Ability to train technicians both in the classroom and in the field.
• Strong problem-solving and customer service skills.
• Comfortable handling difficult technical and customer situations.
• Organized with the ability to manage multiple priorities.
• Commitment to safety, accountability, and continuous improvement.
• Valid driver's license with an acceptable driving record.

Schedule

• Monday-Friday
• This is a leadership position that requires flexibility.
• After-hours and weekend technical support will be required as business needs dictate.

Compensation & Benefits

• Starting Salary: $80,000 annually
• Service Manager Bonus Program
• Health Insurance (PPO)
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Ongoing Leadership & Technical Training
• Career Growth Opportunities
• Supportive, team-oriented culture

Why Join Us?

At Punctual Pros, we believe great leaders create great teams. Our brands are built on professionalism, accountability, customer service, and continuous improvement. You'll have the opportunity to make a direct impact by developing technicians, improving operational performance, and helping deliver an exceptional experience for every customer.

If you're ready to lead from the front, coach others to success, and grow with an organization that invests in its people, we encourage you to apply today.

Requirements: