Head of Customer Operations
Confidential
Head of Customer Operations
About the Company
Expanding financial technology (FinTech) & wealth management platform
Industry
Internet
Type
Privately Held, VC-backed
Founded
2009
Employees
51-200
Funding
$101-$200 million
Categories
- Internet
- Technology
- Financial Services
Specialties
- lending
- credit unions
- consumer finance
- credit card debt consolidation
- and fintech
Business Classifications
- Mobile
- B2C
About the Role
The Company is seeking an execution-focused Head of Customer Operations to lead loan fulfillment, customer experience, and collections. The role owns operational strategy and performance metrics, improves application verification and application-to-funding conversion, and develops collections and servicing practices that balance customer experience with efficiency and risk. Responsibilities include managing third-party service providers, building and developing operational teams, and collaborating across functions to scale operations. The leader will also drive process automation and technology improvements, including the use of AI, while maintaining strong compliance and risk controls. Candidates should have 10 or more years of experience in loan operations, servicing, verifications, and collections, including deep collections expertise and a record of improving verification efficiency and funding conversion. At least five years of senior leadership experience managing and developing high-performing teams is required. Applicants should bring experience scaling operations, overseeing fraud prevention and customer support, and balancing growth with compliance and risk management in regulated financial services. A bachelor’s degree in business, finance, operations management, or a related field is required, along with experience in fintech, consumer lending, personal loans, or high-growth financial services. Experience implementing AI agents or working with financial institutions is an advantage.
Hiring Manager Title
Chief Operations Officer
Functions
- Operations
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Operations in Boston, MA vacancy
$104k - $130k
...analysis.We invented the cyber ratings industry in 2011Over 3500 customers trust BitsightOver 600 teammates are dispersed throughout... ...remoteAbout the RoleWe are seeking a proactive, tech-forward Legal Operations & Contracts Manager to join our Legal Department. In this...SuggestedFull timeContract workFlexible hoursBit Sight
Boston, MA1 day ago$115k
WHO ARE YOU? You are a hands-on accounting operations leader who brings strong technical judgment, process discipline, and a collaborative... ...payments, invoice processing, collections, cash application, customer billing, and working capital performance. Drive process...SuggestedFull timeWork at officeRemote workRelocation- ...obligations and risk positions into plain terms for portfolio managers, operations leads and technology owners who are not contracting... ...mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in...SuggestedContract workWork experience placementShift work
- Job Title: Operations Specialist Location: Boston MA Duration: Contract - 6 months, possibility of extension Pay Range: $22 to $24/hr Job... ...clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery...SuggestedContract workWork experience placementWork at office
BC Forward
Boston, MA21 hours ago - ...senior technical spearhead who bridges our product's potential and customer reality. As a Senior Customer Program Manager, you will own... ...turning complex real-world environments into successful robot operations. As a senior member of an early-stage function, you will act...SuggestedContract workRemote workWork from homeFlexible hours
Walden Robotics
Cambridge, MA21 hours ago - ...ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such... ...place to work. Job Overview The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café...Daily paidLocal areaAll shiftsFlexible hoursAfternoon shift
Macy’s
Boston, MA3 days ago - ...execution Regularly engage with contracts and procurement staff, functional peers, program management, and both external and internal customers through written and oral communication Accurately and promptly enter contract data into various systems, monitor updates,...Full timeContract workFlexible hours
CGS Federal
Boston, MA2 days ago $170k - $200k
...on the OpenGov Public Service Platform to operate efficiently, adapt to change, and... ...Revenue Operations leading the Sales and Customer Success Operations team and to serve as the... ...every employee is encouraged to jump in head-first and take action to help us improve....Contract workWork at officeLocal areaFlexible hoursShift workOpenGov
Boston, MA1 day ago$155k - $170k
...wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group... ...Optimize contract workflows in Ironclad, partnering with Legal Operations to improve intake, approvals, visibility, tracking, and reporting...Contract workSummer workWork at officeFlexible hours3 days per weekInvoiceCloud
Boston, MA7 days ago$44.8k - $52k
Resource Innovations is seeking a Batching Coordinator/Customer Service and Rebate Processing Supervisor to join our growing team in Boston, MA. As a Batching Coordinator with Resource Innovations, you will play a key role and will ensure the timely delivery of billing...Local area$162k - $182k
Senior Manager, Field Operations and Customer Data Management Cambridge, MA Amylyx has an audacious mission to usher in a new era for treating diseases with high unmet needs. Where others see challenges, we see opportunities that we pursue with urgency, rigorous science...For contractorsLocal areaRemote work$126.52k - $168.68k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeContract workTemporary workLumen
Cambridge, MA3 days ago$126.52k - $168.68k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workWork from homeLumen
Cambridge, MA1 day ago$27 per hour
...SP+ is seeking a Parking Operations Associate in Charlestown, MA to manage daily parking operations at the location, supervise frontline staff, and maintain a high standard of customer service. The role requires a high school diploma, valid driver's license, and the ability...Hourly payShift workSP+
Boston, MA1 day ago$65.79k - $87.72k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workNight shiftLumen
Cambridge, MA3 days ago$109.65k - $146.19k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workWork from homeLumen
Cambridge, MA21 hours ago$109.65k - $146.19k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workLumen
Cambridge, MA1 day ago- ...Fractional Head of Creative Operations About the Company A global network of millions of interest-based micro-communities operating at massive scale Industry Internet Type Public Company About the Role The Company is seeking a Head of Creative Operations...Flexible hours
- ...Interim Head of Operations About the Company Emerging manufacturing platform specialized in making customized promotional products Industry Apparel & Fashion Type Privately Held, VC-backed Founded 2014 Employees 51-200 Funding $11-$25 million...Interim role
- ...laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity,...Full timeContract workPart timeWork at officeMonday to FridayDay shiftAfternoon shift
Eurofins
Cambridge, MA1 day ago - ...Head of Revenue Operations About the Company Independent healthcare supply chain intelligence company built on five decades of expertise Industry Information Services Type Privately Held, Private Equity-backed About the Role The Company is seeking...
- ...Head of Operations, Bakery Operations & Retail About the Company Private equity-backed restaurant company specializing in baked goods... ...on employee development and engagement. Financial acumen, a customer-centric approach, and a passion for creating memorable dining...
- ...you grow a connection with the people you work with and the customers you serve. Get away from your desk and make a difference... ...perfect fit, check back; new positions open regularly. Head of Revenue Operations Location Employment Type Full time Location Type...Full timeRemote workFlexible hours
RegScale, Inc.
Boston, MA21 hours ago - ...as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.As Manager, Security Operations, you will defend our infrastructure, SaaS, and endpoints by hiring, growing, and...Work at officeRemote workWork from homeFlexible hours
Forward Financing
Boston, MA4 days ago - ...Regional Operations ManagerPOSITION SUMMARY - Lead an assigned regional territory in the areas... ..., compliance (internal and external), customer service, safety, recruitment, collective... ...and Training/RetentionEnsure overall head count goals are being met across all levels...
Restaurant Depot
Everett, MA1 day ago - ...agents or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston MA with a global... ...to join our team and support contract management and sales operations across the Americas region and LATAM. This role combines contract...Contract workTemporary workWork at officeFlexible hours
Creatio
Boston, MA16 days ago $115.64k - $173.46k
We're committed to bringing passion and customer focus to the business. Senior Renewal Operations Manager Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most...Remote work$167k - $222k
Technical Program Manager, Mission Operations Quincy, Massachusetts, United States Anduril Industries is a defense technology company... ...responsible for managing the execution, growth, and success of our customer facing deployments. Working across program, engineering,...Full timeContract workWork experience placementImmediate start- ...Facilities and Operations ManagerKoch Institute for Integrative Cancer Research, to ensure that the building, laboratory infrastructure... ...detail, and ability to manage multiple priorities; excellent customer service skills and experience working effectively with a diverse...For contractorsWork at officeRelocationFlexible hours
MIT
Cambridge, MA4 days ago $165k - $228k
...responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or... ...performance objectives in both revenue and profit. Comfort with key operational and financial metrics; with a track record of always knowing...Contract workWork at officeLocal areaRemote workNight shiftCelestica
Boston, MA15 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Operations. Be the first to apply!
Related searches
- program operations manager Boston, MA
- business operations manager Boston, MA
- director of network operations Boston, MA
- director operations support Boston, MA
- director revenue operations Boston, MA
- director of corporate operations Boston, MA
- loan operations manager Boston, MA
- entry level operations manager Boston, MA
- senior director clinical operations Boston, MA
- operations finance manager Boston, MA