Spanish Bilingual Client Care Assistant

To support client engagement, the part-time Spanish Bilingual Client Care Assistant will efficiently manage inbound and outbound calls, schedule appointments, and provide product information while working remotely during the shift of 12:00 PM - 8:30 PM EST. Key responsibilities Quickly answer inbound calls and perform outbound calls to schedule appointments and discuss products Utilize sales techniques to convert calls into qualified appointments while maintaining a positive demeanor Handle client communications through SMS, email, and website chat, adhering to company policies and HIPAA guidelines Required qualifications High school diploma or equivalent required Customer service experience required Strong de-escalation skills and a consistent positive demeanor Ability to work independently and efficiently Willingness to learn new computer programs and processes