TBA - Call Center Representative - Confirmation Specialist

The Bath Authority - Call Center Representative - Confirmation Specialist $20/hour + Bonuses In-Office position We are looking for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience. Responsibilities Inbound and outbound customer phone calls Scheduling and rescheduling customer estimate appointments Confirming and verifying estimate appointments Ensuring all appointments have resulted from the previous day Assisting customers with service inquiries Listening to recorded calls to verify customer data is aligned with the appointment data and correcting opportunities when available Data entry Call quality assurance Reporting Other duties as assigned Qualifications 1 to 3 years of experience working in a call center environment or with customer service Excellent customer service skills, both written and verbal Strong, accurate data entry skills Process-focused: structure and consistency is key Strong attention to detail and strong project management skills The ability to work successfully as part of a team and autonomously The Bath Authority is an Equal Employment Opportunity Employer. INDC We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more. #J-18808-Ljbffr