Customer Relations Manager (Experience Needed)

Job Description

Job Description

Location: Irvine, CA (On site) | Type: Full Time | Salary Range: $72,000 a year

Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION . With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!

As our Customer Relations Manager , you’re one of the most important team members at Norm Reeves Honda, Irvine . You’re responsible for creating a super Norm Reeves Honda experience!

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience.

Key Responsibilities:

• Resolve customer concerns and coordinate manufacturer support when necessary.

• Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership.

• Maintain records of customer cases and ensure timely follow-up and resolution.

• Oversee post-sale follow-up and support the customer journey from sales through service.

• Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources.

• Collaborate with sales, service, and management to improve processes and customer experience.

• Support the General Manager with internal communication, reporting, and follow-up on key initiatives.

• Assist with manufacturer visits, audits, and dealership events when needed.

• Perform other duties as assigned.

Qualifications:

• 2+ years of customer service experience, preferably in automotive or dealership environment

• Strong communication and conflict resolution skills

What We Offer:

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts