Technical Manager

Tech Manager

Job Description: Key responsibilities:

• Responsible for staff development and managing the support of existing products and the deployment of new products.
• Coordinate and collaborate with BSS and OSS application SMEs, Technical Operations, and Care operations to ensure optimal integration experience.
• Enable a matrix (functional and divisional) team structure with defined levels of responsibility to resolve current technical gaps and provide program planning, environments management, release delivery, and drive efficiencies through strategic planning on test execution, innovative ideas on automation, and improved quality.
• Manage all the activities of the Software Development Group to ensure project time-lines are met and tasks are completed.
• Review and revise software requirements and product specifications to ensure they adhere to SDLC best practices.
• Implement design plans, reviews unit tests, document software development, create road-maps.
• Responsible for compliance with company engineering standards, policies, and procedures.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Set attainable goals for team members and provide technical guidance/coaching to accelerate productivity.
• Participate in team meetings as well as conduct one on ones with developers.